Lost My mobile Adobe PDF Files Saved to the ICloud

New Here ,
Oct 29, 2020

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Where is customer support? I pay $9.99 to access and use Adobe PDF Converter and Editor. Yet, I am NOT able to access this premium services. For example, I can not compress or export PDFs. I also can not combine files either. I pay a monthly subscription for these premium features, but the App continues directing  me to a 7-day Free Trial + Subscribe page. I try to re-subscribe or restore the purchase; however, I get the message attached below. How do I recover my PDF files which were previously saved to the ICloud and restore my pro / premium features?


Desperate Sigh,

EEP

 

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General troubleshooting

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ls_rbls LATEST
Adobe Community Professional ,
Oct 31, 2020

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You need to sign in with your Adobe ID in the mobile app. Is this happening even if you're signed-in with the Adobe ID that you registered your subscription with?

 

To contact Adobe Customer Care directly go here: https://helpx.adobe.com/contact.html

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