Lost My Mobile PDF Files Saved to the ICloud

New Here ,
Oct 29, 2020

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Where is customer support? I pay $9.99 to access and use Adobe PDF Converter and Editor. Yet, I am NOT able to access this premium For example, I can not compress or export PDFs. I also can not combine files either. I pay a monthly subscription for these premium features, but the APP continues directing  me to a 7-day Free Trial + Subscribe page. I try to re-subscribe or restore purchase; however, I get the message below. How do I recover my PDF files which previously were saved to the ICloud? 


Desperate Sigh

EEP

 

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General troubleshooting

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ls_rbls LATEST
Adobe Community Professional ,
Oct 31, 2020

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Are you saying that this is happening even if you're signed-in in the mobile app with your Adobe ID?

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