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Lost past documents, etc. due to glitch.

New Here ,
Apr 06, 2018

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Greetings,

I lost my past documents, PDFs & possibly downloads while resetting my mobile device to factory mode due to glitch on my mobile device. Is there a way you can retrieve & resend my past documents, PDFs & possibly downloads to my mobile device? I'm unable to fix this problem on my end.

Reply soon.

Hi AdobeTrialMember,

Sorry for the delay in response.

As you have reset your mobile device, it is not possible to recover the files.

However, you may once look in the Document Cloud, you may have saved some of your files there.

You can open this link https://cloud.acrobat.com and log in with the Adobe ID that you used for the Adobe Acrobat Reader application on the mobile device.

Once you are logged in, go to Files > Document Cloud.

If the files were saved on phone memory, then it is not possible to retrieve them now.

Let us know if you have nay question.

Regards,

Meenakshi

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Lost past documents, etc. due to glitch.

New Here ,
Apr 06, 2018

Copy link to clipboard

Copied

Greetings,

I lost my past documents, PDFs & possibly downloads while resetting my mobile device to factory mode due to glitch on my mobile device. Is there a way you can retrieve & resend my past documents, PDFs & possibly downloads to my mobile device? I'm unable to fix this problem on my end.

Reply soon.

Hi AdobeTrialMember,

Sorry for the delay in response.

As you have reset your mobile device, it is not possible to recover the files.

However, you may once look in the Document Cloud, you may have saved some of your files there.

You can open this link https://cloud.acrobat.com and log in with the Adobe ID that you used for the Adobe Acrobat Reader application on the mobile device.

Once you are logged in, go to Files > Document Cloud.

If the files were saved on phone memory, then it is not possible to retrieve them now.

Let us know if you have nay question.

Regards,

Meenakshi

TOPICS
Android

Views

293

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 06, 2018 0
Adobe Employee ,
May 08, 2018

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Hi AdobeTrialMember,

Sorry for the delay in response.

As you have reset your mobile device, it is not possible to recover the files.

However, you may once look in the Document Cloud, you may have saved some of your files there.

You can open this link https://cloud.acrobat.com and log in with the Adobe ID that you used for the Adobe Acrobat Reader application on the mobile device.

Once you are logged in, go to Files > Document Cloud.

If the files were saved on phone memory, then it is not possible to retrieve them now.

Let us know if you have nay question.

Regards,

Meenakshi

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