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Missing files

New Here ,
Aug 04, 2018

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I have just changed phones. When I went into document cloud on the Android app I found only one file. There should be LOADS. I also logged onto my account on the web - again just one file. Help!

Hi David,

Sorry for the delay in response.

As you have mentioned that you have also checked the files in Document Cloud online.

If you cannot find files listed there as well, then files were not saved on Document Cloud.

Try once again to log in here https://cloud.acrobat.com/ with the same Adobe ID and password that you used for Acrobat Reader on your last device.

If the files you are looking for are not there, then there is nothing much that can be done.

You must check your device, it may be saved in the phone memory.

Regards,

Meenakshi

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Missing files

New Here ,
Aug 04, 2018

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I have just changed phones. When I went into document cloud on the Android app I found only one file. There should be LOADS. I also logged onto my account on the web - again just one file. Help!

Hi David,

Sorry for the delay in response.

As you have mentioned that you have also checked the files in Document Cloud online.

If you cannot find files listed there as well, then files were not saved on Document Cloud.

Try once again to log in here https://cloud.acrobat.com/ with the same Adobe ID and password that you used for Acrobat Reader on your last device.

If the files you are looking for are not there, then there is nothing much that can be done.

You must check your device, it may be saved in the phone memory.

Regards,

Meenakshi

TOPICS
Android

Views

225

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Aug 04, 2018 0
Adobe Employee ,
Aug 13, 2018

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Hi Davidd,

Sorry for the delay in response.

As you mentioned above, you have just changed the phone.

Please make sure that you have signed-in to the application using the same Adobe ID (email address) that you used on your old device.

If you have saved the PDFs to Document Cloud, changing of the phones does not make any changes to those files.

It may be possible that the files were saved on the Local.

In that case, you need to copy those files from the File manager on your old Android device.

Then you can add those files on your new device and open them through Adobe Acrobat reader mobile application.

Let us know if you have a different issue.

Regards,

Meenakshi

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Aug 13, 2018 1
New Here ,
Aug 13, 2018

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The files were definitely saved to the cloud. They are also missing from my original phone. Is there no way to check what happened to them (history?). Can they be recalled?

David

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Aug 13, 2018 0
Adobe Employee ,
Sep 26, 2018

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Hi David,

Sorry for the delay in response.

As you have mentioned that you have also checked the files in Document Cloud online.

If you cannot find files listed there as well, then files were not saved on Document Cloud.

Try once again to log in here https://cloud.acrobat.com/ with the same Adobe ID and password that you used for Acrobat Reader on your last device.

If the files you are looking for are not there, then there is nothing much that can be done.

You must check your device, it may be saved in the phone memory.

Regards,

Meenakshi

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Sep 26, 2018 1