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Missing Files

New Here ,
Nov 15, 2016

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I was automatically logged out of document cloud and when I logged back in all my files were missing.  It is very important that I recover these files.  Any thoughts about how to move forward in recovering any of these?

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Missing Files

New Here ,
Nov 15, 2016

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I was automatically logged out of document cloud and when I logged back in all my files were missing.  It is very important that I recover these files.  Any thoughts about how to move forward in recovering any of these?

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Nov 15, 2016 0
Adobe Employee ,
Nov 17, 2016

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Hi seattleboat,

Could you please check once online here  https://cloud.acrobat.com/  by login with your Adobe ID.

Go to Files  > Document cloud and check if files are visible there.

Also on your device try to sign out from application and sign in again. Then check if you can view you files under Document cloud.

Let us know how it goes.

Regards,

Meenakshi

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Nov 17, 2016 0
New Here ,
Nov 19, 2016

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I have the same problem! All that I have on my Ipad in Adobe Reader after upgrading just missing. I checked my Cloud it's empty!!! I had there all my import documents and books! How it's possible? 

Alina

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Nov 19, 2016 0
Adobe Employee ,
Nov 22, 2016

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Hi alinaplakhovaa7946888,

Could you please let us know if the files are missing from Document Cloud or from other locations as well.

Please check all the location on your iPad.

Please also refer this thread with similar issue: My documents have disappeared from my cloud

Check if it's not the same case.

Please also let us know the dot version of Adobe Reader and OS version installed on your iPad.

Regards,

Meenakshi

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Nov 22, 2016 1
New Here ,
Dec 01, 2016

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Hello,  Meenakshi

I can't find documents in Document Cloud (maybe I didn't download them to cloud) and they are missing from my Ipad as well. 

Version of Adobe Acrobat is 16.11.22.

iOS version is 10.1.1 IPad Pro 

Alina

вторник, 29 ноября 2016 г., 2:27 +0800 от Tariq Dar <forums_noreply@adobe.com>:

>Missing Files

>Tariq Dar marked meenakshin83966505 's reply on Missing Files as helpful. View the full reply

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Dec 01, 2016 0
Adobe Employee ,
Dec 01, 2016

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Hi alinaplakhovaa7946888​,

We are sorry to say if the files are not there, it is not possible to recover them unless they are also saved to some other location.

Have you tried to uninstall the application from your device anytime, as it can also be a reason for missing files.

Please try to upload PDF's in Document cloud and check if you are experiencing any issue.

I would request if you experience any such issue, please do track the time period and let us know.

Regards,

Meenakshi

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Dec 01, 2016 0
Adobe Employee ,
Dec 02, 2016

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Hi alinaplakhovaa7946888,

Could you please check the files on Document cloud online here https://cloud.acrobat.com/.

Login with your Adobe ID and go to Files > Document cloud.

Could you please also share your Adobe ID in private message with which you are trying to login.

Please check your inbox. I have sent you a private message where you can share details.

Regards,

Meenakshi

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Dec 02, 2016 1