mistake when updating profile-documents lost

New Here ,
Oct 05, 2018

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hello.....please help me with a suggestion

a few days ago I opened adobe acrobat reader on my ipad. I receive a request to update my profile information. I decided to do this by google account. I think something went wrong because at some point adobe blocked. I try to open it again but message was blocked. I reinstall it, but all my documents are lost. Is there a possibility to recover them?

Thanks a lot

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1 Correct Answer

Adobe Employee , Nov 16, 2018
MeenakshiNegi Adobe Employee , Nov 16, 2018
Hi Alexandruo, Sorry for the delay in response.As you have mentioned above, you have re-installed the application on your iOS device.Uninstalling an application on an iOS device removes all the local files associated with that application.It is not possible to recover those files if you had not created any backup of the files.It may be possible to restore from iCloud or iTunes backup. You may refer to this help link Restore your iPhone, iPad, or iPod touch from a backup - Apple Support.Check if ...

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Adobe Employee ,
Nov 16, 2018

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Hi Alexandruo,

Sorry for the delay in response.

As you have mentioned above, you have re-installed the application on your iOS device.

Uninstalling an application on an iOS device removes all the local files associated with that application.

It is not possible to recover those files if you had not created any backup of the files.

It may be possible to restore from iCloud or iTunes backup. You may refer to this help link Restore your iPhone, iPad, or iPod touch from a backup - Apple Support.

Check if that can help.

Let us know if you have any questions.

Regards,

Meenakshi

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