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Mobile user's pdf are just static

New Here ,
Oct 01, 2020

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We had a user recently send in a ticket that when he opens pdf on his phone, they sometimes show up as 'tv static'. I've had this issue in the past with another company but it was on desktop and it turned out grayscale needed to be turned on. This issue persist on all copiers, his phone is up to date and so is his apps. If anyone has any clue what's happening here, any steps would be appreciatated, cannot find anythign online that's related. I attached a picture to show you exactly what I mean.

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Android, General troubleshooting, View or share PDFs

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Mobile user's pdf are just static

New Here ,
Oct 01, 2020

Copy link to clipboard

Copied

We had a user recently send in a ticket that when he opens pdf on his phone, they sometimes show up as 'tv static'. I've had this issue in the past with another company but it was on desktop and it turned out grayscale needed to be turned on. This issue persist on all copiers, his phone is up to date and so is his apps. If anyone has any clue what's happening here, any steps would be appreciatated, cannot find anythign online that's related. I attached a picture to show you exactly what I mean.

TOPICS
Android, General troubleshooting, View or share PDFs

Views

39

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 01, 2020 1

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