Highlighted

Most of my files disappeared

New Here ,
Oct 03, 2018

Copy link to clipboard

Copied

Hi,

I was using adobe acrobat on my iPad yesterday and all of a sudden it seemed to have updated and the format looked totally different. Practically all of my files were gone and the app kept crashing. I assumed deleting the app and reinstalling it would fix the problem (which may have been a huge mistake). My files are still nowhere to be found despite the fact that my iPad regularly backs up automatically and I am almost always connected to WiFi. How can I recover these files? There were at least 150 and I assumed they would be saved under my account.

Hi Celinep,

We are sorry for the delay in response to your query.

We would like to know whether (a) You cannot find local files in the new Acrobat UI (Files > Locations > On This iPad/iPhone)

Or (b) you lost local files because you have uninstalled Acrobat?

If its situation (b) then local files are gone permanently. It may be possible to restore from iCloud or iTunes backup. See https://support.apple.com/en-us/HT204184

If you have managed to find the solution to this problem, then you may please help us with your findings.

Regards,

Akanchha

TOPICS
iOS

Views

136

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Most of my files disappeared

New Here ,
Oct 03, 2018

Copy link to clipboard

Copied

Hi,

I was using adobe acrobat on my iPad yesterday and all of a sudden it seemed to have updated and the format looked totally different. Practically all of my files were gone and the app kept crashing. I assumed deleting the app and reinstalling it would fix the problem (which may have been a huge mistake). My files are still nowhere to be found despite the fact that my iPad regularly backs up automatically and I am almost always connected to WiFi. How can I recover these files? There were at least 150 and I assumed they would be saved under my account.

Hi Celinep,

We are sorry for the delay in response to your query.

We would like to know whether (a) You cannot find local files in the new Acrobat UI (Files > Locations > On This iPad/iPhone)

Or (b) you lost local files because you have uninstalled Acrobat?

If its situation (b) then local files are gone permanently. It may be possible to restore from iCloud or iTunes backup. See https://support.apple.com/en-us/HT204184

If you have managed to find the solution to this problem, then you may please help us with your findings.

Regards,

Akanchha

TOPICS
iOS

Views

137

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 03, 2018 0
Adobe Employee ,
Oct 30, 2018

Copy link to clipboard

Copied

Hi Celinep,

We are sorry for the delay in response to your query.

We would like to know whether (a) You cannot find local files in the new Acrobat UI (Files > Locations > On This iPad/iPhone)

Or (b) you lost local files because you have uninstalled Acrobat?

If its situation (b) then local files are gone permanently. It may be possible to restore from iCloud or iTunes backup. See https://support.apple.com/en-us/HT204184

If you have managed to find the solution to this problem, then you may please help us with your findings.

Regards,

Akanchha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 30, 2018 1