My Adobe Acrobat Premium App has stopped working

New Here ,
Jan 06, 2021

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I have Adobe Acrobat Premium to edit ODF on my IPhone and the subscription is current until 12th but I haven't been able to use it for over a week. It comes up saying to subscribe so when I do it says I am already subscribed until 12th January 2021 but there is no contacts to follow this up. I'm really angry. It's not cheap and I'm paying for it and it's not worked for a week and a half of my month's $16.00 plus subscription fee

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Adobe Community Professional ,
Jan 07, 2021

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Moving thread to the Account, Payment, & Plan forum from Using the Community

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Adobe Community Professional ,
Jan 07, 2021

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Moved to Acrobat.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Most Valuable Participant ,
Jan 07, 2021

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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Adobe Community Professional ,
Jan 08, 2021

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