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My Adobe Acrobat Pro DC subscription did not download. I paid already but it can’t be used in my iPad. Can I just refund?

New Here ,
May 19, 2018

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Transcript of Chat with Adobe Support team.

For additional help, reach us at http://helpx.adobe.com/contact.html

General Info

Chat start time May 19, 2018 3:20:15 AM EST
Chat end time May 19, 2018 3:57:07 AM EST
Duration (actual chatting time) 00:36:52
Operator Khushboo

Chat Transcript

info: Thanks for contacting us. We’ll find a representative for you to chat with and keep you posted on your wait time.  
This chat will become active once a representative responds.

Did you know you can get answers to most of your Adobe-related questions at help.adobe.com? Find helpful video tutorials, tips for troubleshooting, and user guides for all our products. You can even get answers from members of our vibrant forums community. Visit help.adobe.com. Please hold for the next available agent.

info: You are now chatting with Khushboo.
Please don’t close the chat window or browser tab since it will end our chat session.

Joseph David: How can I refund my payment since the item I subscribed did not download in my iPad but I was already charged in my credit card.
Khushboo: Hello, Welcome to Adobe Support.
Khushboo: 
Khushboo: We appreciate your patience and regret the inconvenience due to the high wait time.
Joseph David: I am sending you the item I purchased hope you can cancel and refund it. Thanks
Joseph David: Your file was successfully uploaded.
Joseph David: Your file was successfully uploaded.
Joseph David: Your file was successfully uploaded.
Joseph David: Your file was successfully uploaded.
Joseph David: Hi did you see the screenshots?
info: Your chat transcript will be sent to joseph.david0318@gmail.com at the end of your chat.
Joseph David: Hi, are you still with me?
Khushboo: Yes.
Khushboo: I am here.
Joseph David: Can you help me Khushboo?
Khushboo: Are you not able to download the Acrobat Pro DC?
Khushboo: Sure, I will definitely help you out.
Joseph David: No but I was charged in my credit card already
Khushboo: Let me check.
Joseph David: It says that I cannot download because Adobe Acrobat Pro DC is not available yet in my country. But I am here in Seattle, Washington USA
Khushboo: Do not worry.
Khushboo: I am checking your account details.
Joseph David: Thank you. If it won’t download please help to refund it instead. This is really hassle on my part. I’m very disappointed with what happened.
Khushboo: Sure.
Khushboo: Is it stand alone product or subscription?
Joseph David: It is a subscription
Khushboo: Could you please help me with the alternate email address?
Joseph David: joseph.david0318@gmail.com
Khushboo: Thank you.
Khushboo: But there is no subscription registered under your account.
Joseph David: It was there in one of the screenshots I sent you
Joseph David: Your file was successfully uploaded.
Joseph David: Resent file
Joseph David: Did you see the screenshot Khushboo?
Joseph David: Your file was successfully uploaded.
Joseph David: I checked my email and they even sent me a receipt for my subscription.
Khushboo: Thank you.
Joseph David: Your file was successfully uploaded.
Khushboo: Please allow me 2-3 minutes to check your file.
Khushboo: 
Joseph David: Okay sure. Thank you
Khushboo: Thank you.
Khushboo: We appreciate your patience and regret the inconvenience due to the high wait time.
Joseph David: It is okay for as long as I will be refunded of the payment for the service I did not receive. Thanks
Khushboo: Did you purchase it from "apple"?
Joseph David: Yes
Khushboo: Please help me with the email address under which it is registered.
Joseph David: This is the email add I used joseph.david0318@gmail.com
Joseph David: Your file was successfully uploaded.
Khushboo: Thank you.
Khushboo: As you have purchased it from Apple store so you need to contact with them.
Joseph David: You cannot send the issue to Apple?
Khushboo: Joseph, I cannot help you as you purchased it from Apple so I won't be able to provide you the refund.
Joseph David: Ok thanks

I feel cheated that after I paid for this app I was not able to use it and missed my chance of submitting my requirements in the Embassy.

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iOS

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My Adobe Acrobat Pro DC subscription did not download. I paid already but it can’t be used in my iPad. Can I just refund?

New Here ,
May 19, 2018

Copy link to clipboard

Copied

Transcript of Chat with Adobe Support team.

For additional help, reach us at http://helpx.adobe.com/contact.html

General Info

Chat start time May 19, 2018 3:20:15 AM EST
Chat end time May 19, 2018 3:57:07 AM EST
Duration (actual chatting time) 00:36:52
Operator Khushboo

Chat Transcript

info: Thanks for contacting us. We’ll find a representative for you to chat with and keep you posted on your wait time.  
This chat will become active once a representative responds.

Did you know you can get answers to most of your Adobe-related questions at help.adobe.com? Find helpful video tutorials, tips for troubleshooting, and user guides for all our products. You can even get answers from members of our vibrant forums community. Visit help.adobe.com. Please hold for the next available agent.

info: You are now chatting with Khushboo.
Please don’t close the chat window or browser tab since it will end our chat session.

Joseph David: How can I refund my payment since the item I subscribed did not download in my iPad but I was already charged in my credit card.
Khushboo: Hello, Welcome to Adobe Support.
Khushboo: 
Khushboo: We appreciate your patience and regret the inconvenience due to the high wait time.
Joseph David: I am sending you the item I purchased hope you can cancel and refund it. Thanks
Joseph David: Your file was successfully uploaded.
Joseph David: Your file was successfully uploaded.
Joseph David: Your file was successfully uploaded.
Joseph David: Your file was successfully uploaded.
Joseph David: Hi did you see the screenshots?
info: Your chat transcript will be sent to joseph.david0318@gmail.com at the end of your chat.
Joseph David: Hi, are you still with me?
Khushboo: Yes.
Khushboo: I am here.
Joseph David: Can you help me Khushboo?
Khushboo: Are you not able to download the Acrobat Pro DC?
Khushboo: Sure, I will definitely help you out.
Joseph David: No but I was charged in my credit card already
Khushboo: Let me check.
Joseph David: It says that I cannot download because Adobe Acrobat Pro DC is not available yet in my country. But I am here in Seattle, Washington USA
Khushboo: Do not worry.
Khushboo: I am checking your account details.
Joseph David: Thank you. If it won’t download please help to refund it instead. This is really hassle on my part. I’m very disappointed with what happened.
Khushboo: Sure.
Khushboo: Is it stand alone product or subscription?
Joseph David: It is a subscription
Khushboo: Could you please help me with the alternate email address?
Joseph David: joseph.david0318@gmail.com
Khushboo: Thank you.
Khushboo: But there is no subscription registered under your account.
Joseph David: It was there in one of the screenshots I sent you
Joseph David: Your file was successfully uploaded.
Joseph David: Resent file
Joseph David: Did you see the screenshot Khushboo?
Joseph David: Your file was successfully uploaded.
Joseph David: I checked my email and they even sent me a receipt for my subscription.
Khushboo: Thank you.
Joseph David: Your file was successfully uploaded.
Khushboo: Please allow me 2-3 minutes to check your file.
Khushboo: 
Joseph David: Okay sure. Thank you
Khushboo: Thank you.
Khushboo: We appreciate your patience and regret the inconvenience due to the high wait time.
Joseph David: It is okay for as long as I will be refunded of the payment for the service I did not receive. Thanks
Khushboo: Did you purchase it from "apple"?
Joseph David: Yes
Khushboo: Please help me with the email address under which it is registered.
Joseph David: This is the email add I used joseph.david0318@gmail.com
Joseph David: Your file was successfully uploaded.
Khushboo: Thank you.
Khushboo: As you have purchased it from Apple store so you need to contact with them.
Joseph David: You cannot send the issue to Apple?
Khushboo: Joseph, I cannot help you as you purchased it from Apple so I won't be able to provide you the refund.
Joseph David: Ok thanks

I feel cheated that after I paid for this app I was not able to use it and missed my chance of submitting my requirements in the Embassy.

TOPICS
iOS

Views

254

Likes

Translate

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May 19, 2018 0
Most Valuable Participant ,
May 19, 2018

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Minimum System requirements for Cloud Programs... scroll down and check each program

-http://helpx.adobe.com/creative-cloud/system-requirements.html

An ipad is not a real computer, at least not to install the full programs

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Mon-Fri Chat link

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