My pdf files won’t convert to word anymore

[#1]

All of a sudden my files won't convert to word document anymore 

please assist 

[#2]

Hi DrStem

Hope you are doing well and sorry for the trouble. As described you are unable to export the PDF to Word document anymore.

- What happens when you try to convert PDF to Word? Do you get any error message? If yes, please share the screenshot of the same for a better understanding.

- Would you mind sharing the workflow/steps you are doing to export the PDF to Word?

Please try to convert the PDF to Word online using the link https://documentcloud.adobe.com/link/acrobat/pdf-to-word and see if that helps.

Regards

Amal

[#3]

Thank you so much 

I can't even convert word to pdf 

I get same error message 

it was working very well all along and now on my phone iPad or computer won't work. 
checked membership payment and it was processed 

Attached is error message I get 

thank you again so much 

[#4]

So I go to the dots on right top corner and then go to export pdf  which usually will exports and a message in green comes up once converted but now there is that message unable to process on all my documents 

Thank you again dor your time