Need help Cancelling my free trial

New Here ,
Apr 21, 2020 Apr 21, 2020

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I would like to cancel my free trial before I get billed because I don't need Adobe Acrobat after all. Can you please assist me? 

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Adobe Community Professional ,
May 01, 2020 May 01, 2020

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You need to contact Adobe Customer Care directly or follow this guidance from the support website: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

This is the Adobe user-to-user community support forums.

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New Here ,
Apr 30, 2021 Apr 30, 2021

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I’ve already tried to cancel it tells me to go to the apps store

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New Here ,
Apr 30, 2021 Apr 30, 2021

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i am trying to cancel my free trial however im unable to do so. also, i visited the app store and it appearsc that a number of purchases are showing which i have not ordered.

 

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Adobe Community Professional ,
Apr 30, 2021 Apr 30, 2021

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For app purchases, cancellations, refunds, etc.,  (specially through a web store), you must contact their customer support directly.

 

This is a user-to-user support forum, there's no access to help the customers' with their own billing  records here.

 

Ordinary Adobe Acrobat users like myself can't help you further  with purchases or accounts billing. 

 

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Adobe Community Professional ,
May 01, 2021 May 01, 2021

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@jean5E24 wrote:

also, i visited the app store and it appearsc that a number of purchases are showing which i have not ordered.


 

Adobe Acrobat Reader for Mobile is free. What are you being charged for?

 

You can try contacting Adobe Customer Care:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

 

Plus you need to change your password for the App Store if someone using your ID and PW to make unauthorized purchases.

 

~ Jane

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Adobe Community Professional ,
May 01, 2021 May 01, 2021

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I think they're getting charge when the pay for the Premium service to unlock some of the Adobe Acrobat editing features in the mobile app.

 

To me this  is confusing too because I don't understand why this is done from a web store to begin with when  Adobe has its own website and stores to buy things directly from them.

 

 

 

 

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Adobe Community Professional ,
May 01, 2021 May 01, 2021

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I agree. It worries me about the "other" unauthorized purchases though.

~ Jane

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