• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

New Acrobat Update has completely frozen! Help

Community Beginner ,
Oct 03, 2018 Oct 03, 2018

Copy link to clipboard

Copied

After updating my acrobat app yesterday, I have tried opening it and it is completely frozen. Can somebody please help me, I use this app to Store all of my important data and would be devastated if I lost it all.

Thanks

TOPICS
iOS

Views

655

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
1 ACCEPTED SOLUTION
Adobe Employee ,
Oct 04, 2018 Oct 04, 2018

Copy link to clipboard

Copied

Hello,

I am really sorry that you encountered this problem. We have just released a fix for this to the app store. Several users have verified that it fixes the hang while loading the Home view. Can you please let us know if it solves your problem as well?

‎Adobe Acrobat Reader on the App Store

Thank you again!

Pat

View solution in original post

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 03, 2018 Oct 03, 2018

Copy link to clipboard

Copied

Hi Joef,

Sorry for the trouble caused.

The team is investigating the issue.

Once we get an update on this, we will inform you.

We appreciate your patience.

Regards,

Meenakshi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 04, 2018 Oct 04, 2018

Copy link to clipboard

Copied

Hello,

I am really sorry that you encountered this problem. We have just released a fix for this to the app store. Several users have verified that it fixes the hang while loading the Home view. Can you please let us know if it solves your problem as well?

‎Adobe Acrobat Reader on the App Store

Thank you again!

Pat

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 04, 2018 Oct 04, 2018

Copy link to clipboard

Copied

LATEST

Hi Pat,

Yes all fixed now.

Thank you

Regards

Joe 

Friday, 5 October 2018, 7:23 am +1000 from forums_noreply@adobe.com <forums_noreply@adobe.com>:

>New Acrobat Update has completely frozen! Help created by Pat Wibbeler in Acrobat Reader for iPhone and iPad - View the full discussion

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines