New Acrobat Update has completely frozen! Help

Community Beginner ,
Oct 03, 2018

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After updating my acrobat app yesterday, I have tried opening it and it is completely frozen. Can somebody please help me, I use this app to Store all of my important data and would be devastated if I lost it all.

Thanks

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1 Correct Answer

Adobe Employee , Oct 04, 2018
Pat Wibbeler Adobe Employee , Oct 04, 2018
Hello,I am really sorry that you encountered this problem. We have just released a fix for this to the app store. Several users have verified that it fixes the hang while loading the Home view. Can you please let us know if it solves your problem as well?‎Adobe Acrobat Reader on the App Store Thank you again!Pat

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Adobe Employee ,
Oct 03, 2018

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Hi Joef,

Sorry for the trouble caused.

The team is investigating the issue.

Once we get an update on this, we will inform you.

We appreciate your patience.

Regards,

Meenakshi

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Adobe Employee ,
Oct 04, 2018

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Hello,

I am really sorry that you encountered this problem. We have just released a fix for this to the app store. Several users have verified that it fixes the hang while loading the Home view. Can you please let us know if it solves your problem as well?

‎Adobe Acrobat Reader on the App Store

Thank you again!

Pat

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joef84845887 AUTHOR LATEST
Community Beginner ,
Oct 04, 2018

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Hi Pat,

Yes all fixed now.

Thank you

Regards

Joe 

Friday, 5 October 2018, 7:23 am +1000 from forums_noreply@adobe.com <forums_noreply@adobe.com>:

>New Acrobat Update has completely frozen! Help created by Pat Wibbeler in Acrobat Reader for iPhone and iPad - View the full discussion

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