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No longer seeing attachments in encrypted pdf emails on iPhone & iPad

Community Beginner ,
Oct 29, 2018

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Since updating app on iPhone and iPad can no longer see any attachments in encrypted pdf emails - when I open same email on my Mac the attachments are there. This is a new problem as have previously been accessible on all iPhone, iPad and Mac desktop. Can you help?

Hi anneh47755849​,

We just released Acrobat Reader 18.11.00 to the App Store.

This release includes the fix for the missing attachments problem that you've experienced.

Please update to 18.11.00 and let us know if it works for you.

Sorry for the inconvenience caused.

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No longer seeing attachments in encrypted pdf emails on iPhone & iPad

Community Beginner ,
Oct 29, 2018

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Since updating app on iPhone and iPad can no longer see any attachments in encrypted pdf emails - when I open same email on my Mac the attachments are there. This is a new problem as have previously been accessible on all iPhone, iPad and Mac desktop. Can you help?

Hi anneh47755849​,

We just released Acrobat Reader 18.11.00 to the App Store.

This release includes the fix for the missing attachments problem that you've experienced.

Please update to 18.11.00 and let us know if it works for you.

Sorry for the inconvenience caused.

TOPICS
iOS

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270

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Oct 29, 2018 0
Adobe Employee ,
Nov 03, 2018

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hi anneh47755849,

I'm sorry for any inconvenience. We are aware of the issue and are investigating it.

Thank you for your patience,

-derek

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Nov 03, 2018 0
Adobe Employee ,
Nov 11, 2018

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Hi anneh47755849​,

We just released Acrobat Reader 18.11.00 to the App Store.

This release includes the fix for the missing attachments problem that you've experienced.

Please update to 18.11.00 and let us know if it works for you.

Sorry for the inconvenience caused.

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Nov 11, 2018 1
Community Beginner ,
Nov 12, 2018

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Many thanks - my attachments are now accessible after updating app to version 18.11.00

Sent from my iPhone

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Nov 12, 2018 1
Adobe Employee ,
Nov 12, 2018

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Hi anneh47755849​,

Thank you for the confirmation!

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Nov 12, 2018 0