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Not able to share file within acrobat reader through mail from iPad

New Here ,
Feb 16, 2017

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For past few days, I am no longer able to share the file within acrobat reader from my iPad

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Not able to share file within acrobat reader through mail from iPad

New Here ,
Feb 16, 2017

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For past few days, I am no longer able to share the file within acrobat reader from my iPad

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iOS

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792

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Feb 16, 2017 0
Adobe Employee ,
Feb 25, 2017

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Hi,

Would you please provide more details about the problem?

  1. Open a PDF document in Acrobat Reader.
  2. Tap the Share icon in the bottom bar.
    Share_Acrobat.png
  3. Tap "Share File".

What happens when you do the above steps?  Does anything happen?

Would you check if you can launch Mail from your iPad's home screen and send a test email?

Thank you.

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Feb 25, 2017 0
New Here ,
Feb 25, 2017

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Hi Thanks for your reply.

When I open the file in Adobe Acrobat Reader and try to share the same from

bottom of the screen using share file and selecting the mail option,

nothing at all happens...

The mail program is working absolutely fine without any glitches and no

problem is faced at all...

Please advise.

Regards,

Pradeep

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Feb 25, 2017 0
Adobe Employee ,
Feb 25, 2017

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Hi,

Would you please provide more information so that we can diagnose the cause of the problem?

  • What is the iOS version on your iPad?
  • What is the version of your Acrobat Reader?
  • What is the file size of the PDF document that you are trying to share from Acrobat Reader?
  • Would you try to share/send email with the same PDF document from iBooks on your iPad?
  • Does the problem happen with all of your PDF documents?  Would you try several other PDF documents in small sizes?

This may not solve your problem. But would you please restart your iPad?

Restart your iPhone, iPad, or iPod touch - Apple Support

Thank you.

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Feb 25, 2017 0
Adobe Employee ,
Feb 25, 2017

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Would you also confirm that your mail app is Apple's Mail app (not Gmail, Microsoft Outlook, etc.) as shown below?

AppleMail.png

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Feb 25, 2017 0
New Here ,
Feb 25, 2017

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Hi,

Thanks for your revert. Please see the answers below.

1. Mail app being used is the Apple's mail app

2. IOS version of iPad Pro (9.7") I am using is 10.2.1

3. Version of acrobat reader I am using is 17.01.31

4. Problem of sharing the file from within Acrobat reader is irrespective

of the file size... Not able to share even the files below 1MB size...

Normally I open files of various sizes including and up to 15 MW at times

on my iPad.. However, I don't share the very large size files (say beyond

10 MB as many times the mail app or the carrier does not support the file

transfer of such size...

5. When I try to share the same PDF file through iBooks from my iPad, I am

able to do the same and the file not only gets attached in the mail but

also gets transmitted...

6. As mentioned above the problem is happening for all sizes of PDF

documents..

Lastly, have tried numerously to restart the iPad (including hard restart

by pressing the switch on and home button simultaneously but the problem

still continues.

Regards,

Pradeep

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Feb 25, 2017 0
New Here ,
Feb 25, 2017

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Just to add that I was able to share the files earlier through Adobe

Acrobat without any problem...

Only since past few days (probably after some update, I am facing this

problem...)

Regards,

Pradeep

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Feb 25, 2017 0
Adobe Employee ,
Feb 26, 2017

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Hi,

Do you know what has changed on your iPad in the past few days (to break the Share functionality)?

No new iOS or Acrobat Reader version has been released in the past few weeks.  Have you updated iOS or Acrobat Reader yourself in the past few days?

Unfortunately, I am not able to reproduce the problem with Acrobat Reader 17.01.31 on an iPad running iOS 10.2.1.  I have not heard about the problem from other users recently.

One thing that you could try is to uninstall and reinstall Acrobat Reader.

However, it is very important to back up your documents on your iPad.  Because iOS will erase all of the locally stored documents on your iPad, if you uninstall Acrobat Reader.

Please take a look at the FAQ document and make sure that you transfer all of your documents from your iPad to a desktop computer before uninstalling Acrobat Reader.

How to back up and restore PDF documents on

I can't guarantee that it will fix your problem.  But it should reset Acrobat Reader that is presumably in bad state.

Sorry for the inconvenience caused.

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Feb 26, 2017 0