Opening PDF reader on iphone 7

New Here ,
Sep 20, 2018 Sep 20, 2018

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customers send through orders in pdf but I can't open them on iPhone 7 as the characters are all corrupt, and I mean really corrupt, you are unable to read anything.

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Most Valuable Participant ,
Sep 20, 2018 Sep 20, 2018

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What app are they opening in? We don't have an app called "PDF Reader".

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New Here ,
Sep 20, 2018 Sep 20, 2018

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Adobe Acrobat.  Normally you can just open the email and then open the attachment and you can read it.  Even if I try to export to the adobe acrobat app it does the same.

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Most Valuable Participant ,
Sep 20, 2018 Sep 20, 2018

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So the PDF files look corrupt in the Acrobat app if you send it from the email to it. Any messages? What does it look like?

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New Here ,
Sep 20, 2018 Sep 20, 2018

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adobe fail.PNG

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Adobe Employee ,
Sep 25, 2018 Sep 25, 2018

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Hi Sasrigato,

Sorry for the delay in response.

It seems to be the font related issue.

Did you check if you can open the PDF on your desktop application without any issue?

Check the document properties once.

If possible please share any of the problematic PDF with us. We will check it on our end.

Use the steps provided in the following help link to share the PDF How to share a file using Adobe Document Cloud.

If you do not wish to share the file on the public forums, you can initiate a private message using the steps provided here How Do I Send Private Message.

We will be waiting for your response.

Let us know if you need any help.

Regards,

Meenakshi

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