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Hi, I need help. I can't open 😫 the file even after entering the pw.
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Hi Mary,
Could you confirm if you are getting any error messages?
To open a password-protected file, you must know the password. Try to open it with your Adobe Reader Mobile application. With a subscription to Acrobat Reader premium (in-app purchase), Acrobat PDF Pack, Acrobat Standard DC, or Acrobat Pro DC, you can view password-protected and encrypted PDF files with support for the highest grade of PDF encryption up to AES-256.
Unfortunately, there is no way to retrieve a forgotten password.
For your reference: Opening-a-protected-file
Let me know if this helps.
Regards,
Ria