Paying for subscription but doesn‘t work

New Here ,
Jun 21, 2020 Jun 21, 2020

Copy link to clipboard

Copied

I got an annual plan. I‘m paying. I can see it in the app store, but the app says I‘m a free user and I can‘t restore anything. Also found no way to get in contact with someone.

TOPICS
Install update and subscribe, iOS

Views

80

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 23, 2020 Jun 23, 2020

Copy link to clipboard

Copied

Hello,

Sorry for the inconvenience caused.

 

You may check the following steps and let me know if that helps:-

Check if your iPad is connecting with internet. Make sure you are logged-in with same Adobe ID which you have used on iPhone. Launch Acrobat Reader app -> Click on Settings (human-like icon on the top right of Home page) -> Subscriptions -> Restore purchases.

 

Regards,

Tariq

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines