PDF created on MacBook cannot be opened on iPad

[jennyb13819345]

I have Canadian citizenship documents saved on my MacBook Pro using Adobe Acrobat Reader DC. I have saved them to Adobe cloud and also emailed them to myself. Either way, I cannot open them on my iPad (6th gen) in the newly installed Adobe Acrobat Reader version 18 12 00. Every time I click to open the document a pop up message says “This form requires Adobe Acrobat DC for Mac or windows”

How can I get past this?? I have uninstalled and reinstalled the app with no change.

Thanks.

[Bernd Alheit · Accepted solution]

You can't use XFA forms in Acrobat Reader on mobile devices.

[jennyb13819345]

That’s good to know, thanks.

[defaulto65sy2adudsl]

Good to know perhaps, but that still doesn't help.  Is there a way that from my MacBook and Reader DC that I can save the file to a format that I can then open on my ipad (I've got the same problem) in order to add a signature?

[AkanchhaS]

Hi,

What you are willing to achieve would still be not possible. As XFA files have there set parameters which cannot be changes. Hence, it won't be allowed to open on Mobile app, as its not/wont supported. 

To know about XFA file, please read this help article: https://community.adobe.com/t5/acrobat-reader-discussions/pdf-won-t-display-please-wait/td-p/4788543 

Thanks,

Akanchha