Pdf files doesn’t save highlighting and last visited page after most recent update. I’m using iOS 11.2, Pdf files doesn’t save highlighting and last visited page after most recent update. I’m using iOS 11.2

Community Beginner ,
Dec 07, 2017

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Adobe Employee ,
Dec 07, 2017

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Hi,

Would you please help us by providing more information about the problem?

Where are the documents stored?  iCloud Drive or some other cloud storage?

How do you open each document?  Would you describe your steps?

When you see the dialog above, please tap "Create a Local Copy" (instead of "Discard") to ensure that you save the pending changes.

Thank you.

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Community Beginner ,
Dec 07, 2017

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Pdfs are stored in ipad storage. Before the latest update it resumes last page I was when open a particular pdf. But now it doesn’t & can annotate in pdfs. Local copy saving too gives same problems instead of saving data.MobileDeveloperCK

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Adobe Employee ,
Dec 08, 2017

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Hi,

The screenshot that you posted above shows the "Recent" file browser.  Would you try opening the same local files from "Local", instead?

Location Chooser.png

We are trying to find out how to reproduce the problem that you are seeing at our end.

Thank you for your help.

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Community Beginner ,
Dec 09, 2017

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I tried that too. But no luck. New update simply save anything! i.e last page where we left, highlightings,underlines

Am I the only person experience this! I’m using iPad Pro older version

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New Here ,
Dec 10, 2017

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Same issue here. I can higlight things, add notes, draw on my PDFs, but when I close the document the system doesn't save them. Luckily older stuffs are still there.

I'm on a 2017 9.7" 32gb ipad (wifi only) with iOS 11.2 and all the files are saved locally

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New Here ,
Dec 10, 2017

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I have the same problem, using iPhone 6 and 11.2.  And I am opening my pdf from the Local directory. Please solve this!

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New Here ,
Dec 11, 2017

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Im having the same problem. Whenever I open a document it opens on the first page instead of the last one I visited

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Adobe Employee ,
Dec 11, 2017

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Hi teo_parn​, mariob48507756​, alonsoc55356484​,  

Would you please clarify which problem(s) you have encountered?

The original post by chinthakak59567971 describes two distinct problems after the update to Acrobat 17.11.30.

  • Problem 1: Commenting changes (e.g. highlight, underline) are not saved.
  • Problem 2: The last viewed position (page number, zoom/magnification) are not saved.

We are aware that Problem 2 happens to all "Local" PDF documents.

  • Question 1: Have you experienced both problems or just Problem 2 (lost last viewed position) only?
  • Question 2: Regarding Problem 1 (lost Commenting changes), does it happen to all of your "Local" PDF documents as well?
  • Question 3: Regarding Problem 1 (lost Commenting changes), does the same problem happen to the PDF document that are newly copied to Local after the update to Acrobat 17.11.30?  (We are trying to determine whether Problem 1 happens to the existing PDF documents only.)

Thank you all for your help.

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New Here ,
Dec 11, 2017

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Answer 1: Both problems

Answer 2 & 3: the problem happens to the files that were already in Local. I just tried with a newly copied document and I only have problem 2 (lost last viewed position). Files that were already there before the update kept the previously saved comments (notes, highlights, ...) and open on the last page viewed before the update

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New Here ,
Dec 11, 2017

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So I'm facing the problem on my iPhone 6s where the last viewed position is no longer available. It only shows the position I was in before I updated the app. I'm not sure about the other issues mentioned as I do not use them frequently on my phone. I hope you this can be fixed asap.

Thanks

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Community Beginner ,
Dec 14, 2017

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Still no fix guys! Could you please just roll back the last update in App store? Because we are hopeless until an update! Please upload bug free app version(one before last) until you figure out what has happened exactly. Thanks in advance.

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Adobe Employee ,
Dec 15, 2017

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Hi chinthakak59567971, teo_parn, alonsoc55356484, shamahn1397876, imeldab92281699, kostiantynrybnikov, giulyc,

Acrobat Reader 17.12.15 is available in the App Store now.

It should resolve the problem that you have experienced.

Please give it a try and let us know if it works for you.

We apologize for the inconvenience caused.

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New Here ,
Dec 15, 2017

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I just updated the app and the issue I was having  of not saving the last visited page is sorted.

Thank you

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Community Beginner ,
Dec 17, 2017

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Thanks for your kind concern. Updated & worked around with app whole day.

1. Now it’s saving page positions

2. Saves data(highlighting,underlining) in all pdf exept in one[one I uses the most:( BTW it’s a very large file of 1.2GB ]

3. Downloading(rather saving) pdf from web browser is sluggish than before & few glitches were there.

overall good but not good as before all these started

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Adobe Employee ,
Dec 17, 2017

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Hi chinthakak59567971​,

Thank you for taking the time to test out Acrobat Reader 17.12.15!

Regarding #2, it is possible that the large PDF document is partially corrupted, which prevents Acrobat Reader from saving changes.

We'd highly recommend making a backup copy for safekeeping before you make additional changes.

The desktop version of Acrobat Pro DC may be able to repair errors in the PDF document.  (Unfortunately, we are unable to guarantee that it would work for the particular PDF document.)

Regarding #3, if you can create a separate user forum post and provide more details abut the glitches, we can investigate the cause(s).

Thank you again for your help.

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New Here ,
Dec 18, 2017

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I updated and still do not see any of the highlighting and commenting I did on a document on 12/15. None. Document is completely blank. What gives? This is HOURS of work lost.

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Adobe Employee ,
Dec 19, 2017

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Hi specej​,

If Acrobat displays a "completely blank" PDF document, your problem may be different from lost comments.

Would you please reboot your iPad/iPhone?

Restart your iPhone, iPad, or iPod touch

Please let us know if it works for you.

Thank you.

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specej LATEST
New Here ,
Dec 20, 2017

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It hasn't worked. When I said 'blank' I meant the document without emendations.

Listen—these things happen I suppose—but I will never use the suite again on my iPad. A document that is saved manually every five minutes shouldn't completely disappear. I would advise anyone reading this thread to be very, very careful with this software.

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New Here ,
Dec 11, 2017

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Hi,

I am also having the same issues as the original poster. Files in recent or local lose the last page I visited (e.g. left off in page 58, close the app or don’t use it for some time and the page goes back to number 1 when opened), as well as not saving any highlights or comments I made. With files I’ve had previous the update the same thing happens (e.g. Page was left at 250 before update, after uodated I read until 350 and close the app. Book opens in page 250).

It’s very bothersome because I cannot constantly right down the page and any changes made like highlights are simply not saved.

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New Here ,
Dec 12, 2017

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Huge +1. I’m reading a book and after a recent update every time I reopen it I see the same location, very annoying, would really appreciate a fix.

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New Here ,
Dec 13, 2017

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Anche io, nella versione italiana, ho lo stesso problema.

Ho dei file locali e, prima dell'aggiornamento l'app ricordava dove ero arrivato, ora non più.

Qualcuno sa se Adobe sta correggendo questo bug?

Se ci fossero almeno i segnalibri potremmo usare questi ma così l'app è inutilizzabile.

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New Here ,
Dec 13, 2017

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Per lo STAFF

Ho eseguito 3 test:

1) Vecchio documento locale: l'ultima pagina di lettura non è salvata

2) Nuovo documento locale importato con ITunes: l'ultima pagina di lettura non è salvata

3) Nuovo documento aperto da Document Cloud: l'ultima pagina di lettura è SALVATA

Attualmente solo i documenti aperti da Document Cloud funzionano correttamente.

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