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Pdf not opening

New Here ,
Jun 27, 2018

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I got one pdf file in my mail id

Which says it will open only if I had Adobe acrobat reader version upper than 5.0.

I downloaded Adobe acrobat reader

But then also file is not opening.

Pls help

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Pdf not opening

New Here ,
Jun 27, 2018

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I got one pdf file in my mail id

Which says it will open only if I had Adobe acrobat reader version upper than 5.0.

I downloaded Adobe acrobat reader

But then also file is not opening.

Pls help

TOPICS
Android

Views

385

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Jun 27, 2018 0
Adobe Employee ,
Jul 09, 2018

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Hi Shivp,

Sorry for the delay in response.

As you are not able to open the PDF from the email, did you try to download the PDF on your device?

If not, try once to download the PDF and then open it from the download folder on your android device.

Check if you still not able to open the file.

Can you open the PDF from your email on a desktop?

Please check and let us know.

We will be waiting for your response.

Let us know if you need any help.

Regards,

Meenakshi

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Jul 09, 2018 0
New Here ,
Jul 09, 2018

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Thanks for your reply ma'am.. So what if get delayed.

Yes maam I had downloaded the pdf and when I was opening it, it was not

opening.

Pls send a link from where I can download Adobe acrobat reader version 5.0

or above

Thanks

On Mon, Jul 9, 2018, 1:59 PM meenakshin83966505 <forums_noreply@adobe.com>

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Jul 09, 2018 0
Adobe Employee ,
Jul 09, 2018

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If you are trying to open the PDF on a mobile device, you can install the latest version of the application from the play store.

Did you check if it is an issue only with this particular PDF?

Also, did you try to open the same PDF on the desktop application?

As you have mentioned that you already have downloaded the file, try to open it from the download folder not from.

If you still receive the error message, please share the screenshot of the message.

To add the screenshot here,

- Click on the insert icon provided in the reply window as shown below:

Capture screenshot.PNG

- Insert Image window will appear.

- Click on Insert Image and then browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

Let us know if you experience any issue.

Regards,

Meenakshi

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Jul 09, 2018 0
New Here ,
Jul 17, 2018

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ii was testing open in acrobat  click setting us sroge or sdk, a better  work it in the v6, marshmelow

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Jul 17, 2018 0