When receiving a PDF from one sender, specifically the Walt Disney Company, guest folio, the files are never rendered and appear as blank pages. This has now happened on three different occasions (plus once more when we requested the file be resent).
Waiting for over 3 minutes with the file open does not solve this problem, nor does opening firectly from GMail, Yahoo Mail or downloading to internal storage.
This issue does not appear when receiving from a different source, but always from Disney resorts. We have contacted Disney about the issue but have not received a response.
Files DO open with an other reader, Microsoft Word Android App.
My wife currently has a Samsung S8 (SM-G950U), my phone is a Samsung S6 Edge (SM-G925I) and my tablet is a Samsung Tab S3 (SM-T820), all devices are Nougat - Android 7.0 All devices have the same problem.
All devices are runing Reader V17.5
Due to privacy I cannot send a Guest Folio example, sorry.
1
Reply
AdChoices