PDF problem on free adobe reader

Community Beginner ,
Jan 24, 2018

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hi there

i use an iPad with latest iOS update and free adobe reader up to date.

the pdf files I use when you press the back button doesn’t always automatically save changes ( so I lose all the information)

sometimes says its a read only document and asks me if I want to make a copy

The pdf doesn’t  always attach to an email.

been using it for approx 3 years with no issues whatsoever.

help please

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1 Correct Answer

Adobe Employee , Jan 24, 2018
MobileDeveloperCK Adobe Employee , Jan 24, 2018
Hi melb96016213, justinn31693875,We released Acrobat Reader 18.01.22 to the App Store on January 23.The new version contains the fix for the problem that you've experienced.Would you please give it a try and let us know if it works for you?We apologize for the inconvenience caused.

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New Here ,
Jan 24, 2018

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Our company has used this app for a few years now to complete our customer receipt/work tickets. Our Techs email a flattened copy to the customer and the office. however with the latest update of IOS it gives us issues like deleting the whole ticket before sending

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Adobe Employee ,
Jan 24, 2018

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Hi melb96016213, justinn31693875,

We released Acrobat Reader 18.01.22 to the App Store on January 23.

The new version contains the fix for the problem that you've experienced.

Would you please give it a try and let us know if it works for you?

We apologize for the inconvenience caused.

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Community Beginner ,
Jan 24, 2018

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The acrobat update just appeared on apple apps update.

yes this seems to have solved the problem thanks

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New Here ,
Feb 05, 2018

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This message relates to losing changes made on documents using the iOS app.

I updated to 18.01.22 about a week ago. This morning, I was editing a PDF which I opened from Onedrive. When I hit the "back" arrow to close the document, basically the edited document just disappeared and was not uploaded to Onedrive. There were no error messages. The document is nowhere to be found, except for the version on Onedrive prior to my edits. The "recent" listing had the earlier, unedited, version of the document. I was on a train and did not have a high quality connection.

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New Here ,
Feb 05, 2018

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To clarify, I opened the document, which was stored on Onedrive, from within the Adobe app by accessing the "More locations" tab and selecting onedrive.

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melb96016213 AUTHOR LATEST
Community Beginner ,
Feb 05, 2018

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There was an update which came out the 23rd

And this has sorted the problem

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