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PDF update issue on iPhone /ipad

New Here ,
Nov 14, 2016

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today updated iPhone PDF version 2.2.3

since the update all my pdfs that I receive via email.  When I click to open them. There all blank

, just white pages !!!! Please help

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PDF update issue on iPhone /ipad

New Here ,
Nov 14, 2016

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today updated iPhone PDF version 2.2.3

since the update all my pdfs that I receive via email.  When I click to open them. There all blank

, just white pages !!!! Please help

TOPICS
iOS

Views

924

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Nov 14, 2016 0
Adobe Employee ,
Nov 15, 2016

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Hi Timh71463838,

Could you please confirm is it Adobe Acrobat Reader mobile app that you have installed on you iPad?

Try rebooting the devices and see if that helps.

If it still doesn't work, then try uninstalling and reinstalling the application again.

Let us know if that works.

Regards,

Akanchha

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Nov 15, 2016 0
Adobe Employee ,
Nov 19, 2016

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Hi timh71463838​,

Would you please confirm the version number of Acrobat Reader for iPhone and iPad? 

Please check iOS Settings > Adobe Acrobat > Version.

Would you post a screenshot of what you see on your iPhone/iPad in your next reply?

How to add a screenshot to a forum message from iPad/iPhone

In general, I do not recommend uninstalling and reinstalling any iOS apps.  If you uninstall Acrobat Reader for iPhone and iPad, you will lose all of your PDF documents and preferences that are locally stored on your iPhone or iPad.

Thank you.

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Nov 19, 2016 0
New Here ,
Nov 19, 2016

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Hello. Further to our emails. It's my PDF pro that didn't open the documents as you can see from the ones I forward to you. I downloaded abode acrobat reader. That works fine. But as soon as I try with PDF pro. Which worked perfectly fine before. Now I just have blank pages ??? Please help

Sent from my iPhone

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Nov 19, 2016 0
Adobe Employee ,
Nov 19, 2016

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Hi,

Please note that "PDF pro" is not an Adobe product.

Would you please contact the maker of "PDF pro" instead?

Thank you.

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Nov 19, 2016 0