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Persi tutti i file

New Here ,
Oct 03, 2018 Oct 03, 2018

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dopo l’update di adobe ho perso tutti i file. Necessito di una risposta urgente

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1 ACCEPTED SOLUTION
Adobe Employee ,
Oct 30, 2018 Oct 30, 2018

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Hey Giorgiab,

What all files you are referring here, Is it Document Cloud files or Local files?

(a) If you cannot find local files in the new Acrobat UI (Files > Locations > On This iPad/iPhone)

Or

(b) lost local files because you have uninstalled Acrobat?

For situation (b) local files are gone permanently. It may be possible to restore from iCloud or iTunes backup. You may see https://support.apple.com/en-us/HT204184

If you have managed to find the solution to this problem, then you may please help us with your findings.

Regards,

Akanchha

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Adobe Employee ,
Oct 30, 2018 Oct 30, 2018

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Hey Giorgiab,

What all files you are referring here, Is it Document Cloud files or Local files?

(a) If you cannot find local files in the new Acrobat UI (Files > Locations > On This iPad/iPhone)

Or

(b) lost local files because you have uninstalled Acrobat?

For situation (b) local files are gone permanently. It may be possible to restore from iCloud or iTunes backup. You may see https://support.apple.com/en-us/HT204184

If you have managed to find the solution to this problem, then you may please help us with your findings.

Regards,

Akanchha

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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