Please help trying to access FEMA letter

New Here ,
Sep 27, 2017

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I keep getting an error msg cannot read PDF, I followed instructions and downloaded Adobe on my Android still is not readable, any suggestions.

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Adobe Employee ,
Sep 27, 2017

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Why don't you point us to the PDF file? Otherwise we have no idea of what the real issue is! And by “not readable” exactly what do you mean?

          - Dov

- Dov Isaacs, Principal Scientist, Adobe

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New Here ,
Sep 28, 2017

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I am also having the same issue. It has to do with password protection. When will password protection be availible on android? I feel that at 25$ a month to subscribe I should definitely get that option especially because I subscribed just for that service! If I am unable to get that option in the next month I will cancel and spread the news.....

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Adobe Employee ,
Sep 28, 2017

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Please point us to the particular PDF file such that we can examine it at Adobe!

Without being able to review the PDF file, there is no way we can ascertain exactly what the problem is!

          - Dov

- Dov Isaacs, Principal Scientist, Adobe

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New Here ,
Sep 28, 2017

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No can do.... it contains sensitive information that is not to be viewed by others. Trust me when I say it is an issue with password protection on android devices. Since password protection is not enabled on android version of Adobe it cannot be opened or password protected. FEMA requires that sensitive files be password protected before being sent over email. So unless you can enable that feature on android you cannot help Mary or myself.

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Adobe Employee ,
Sep 28, 2017

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OK, understand that. Didn't realize that you were dealing with an already-filled out form. I'll test this issue here, although if you have a “blank” version of the FEMA PDF file that you can share, that would be helpful.

          - Dov

- Dov Isaacs, Principal Scientist, Adobe

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maryr80921945 AUTHOR LATEST
New Here ,
Oct 01, 2017

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Dov, this is simply correspondence that FEMA has sent to me. It is not a form to fill out. The correspondence downloaded, then it stated not able to be viwed. Instructions clearly state you need to download Adobe. It provided the link and it still doesn't work.

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