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Please see the attached images, new ios app doesn’t open some pdfs

New Here ,
Oct 08, 2018

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This is the original pdf

867AC0E6-7F64-487B-8D02-BDADEF1828EA.jpeg

And, the following is what the app shows

53C5292E-8EA2-4526-8610-7C281362A65A.jpeg

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iOS

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Please see the attached images, new ios app doesn’t open some pdfs

New Here ,
Oct 08, 2018

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Copied

This is the original pdf

867AC0E6-7F64-487B-8D02-BDADEF1828EA.jpeg

And, the following is what the app shows

53C5292E-8EA2-4526-8610-7C281362A65A.jpeg

TOPICS
iOS

Views

428

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Oct 08, 2018 0
Adobe Employee ,
Nov 21, 2018

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Hi Ibayern,

Sorry for the delay in response.

Are you still experiencing the issue in opening the PDF on the iOS application?

If yes, please share the details as asked below:

- Application version

- OS version

- From where you are opening the PDF? Is it saved on Local or some other location?

- Does it occur with a particular file?

- If it is an issue with a particular PDF, is it possible to share that file?

Use the steps mentioned here How to share a file using Adobe Document Cloud to share the file.

Let us know if you need any help.

Regards,

Meenakshi

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Nov 21, 2018 1
ibayern LATEST
New Here ,
Nov 22, 2018

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Dear Meenakshi:

Thank you very much for your consideration,

Unfortunately, I have still same issue with this file.

- Application version

18.11.00

- OS version

12.1

- From where you are opening the PDF? Is it saved on Local or some other location?

I opened it both from local and adobe cloud storage, but it is same.

- Does it occur with a particular file?

It occurs with this specific file and a few more files unfortunately I could not find them.

- If it is an issue with a particular PDF, is it possible to share that file?

I expirienced same issue with one or two more files from this journal publication(not all of them). I do not have any problem with these files when I open them in Acrobat Reader DC on my PC.

- If it is an issue with a particular PDF, is it possible to share that file?

Here is the shared link:

Adobe Document Cloud

Cheers

RA

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Nov 22, 2018 0