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Premium feature won’t work after subscribing

New Here ,
Dec 23, 2019

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Hi, i'm facing an issue with my Acrobat Reader for iphone/ipad. I just re-subscribe to acrobat premium for my ipad but i am not able to use the premium features as it always shows 'i need to subscribe in order to use the feature' 

i've tried to restore the purchase and it says "1 purchase was restored" but it still doesn't work. 

 

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Install update and subscribe, iOS

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Premium feature won’t work after subscribing

New Here ,
Dec 23, 2019

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Hi, i'm facing an issue with my Acrobat Reader for iphone/ipad. I just re-subscribe to acrobat premium for my ipad but i am not able to use the premium features as it always shows 'i need to subscribe in order to use the feature' 

i've tried to restore the purchase and it says "1 purchase was restored" but it still doesn't work. 

 

TOPICS
Install update and subscribe, iOS

Views

92

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Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 23, 2019 0
Adobe Community Professional ,
Dec 26, 2019

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You also need to go to the Apple Appstore and manage your subscribed apps from there.

 

It is possible that your paid for subscription plan is not reflected on their end.

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Dec 26, 2019 0
ls_rbls LATEST
Adobe Community Professional ,
Dec 26, 2019

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Please see this Apple support thread:

 

https://support.apple.com/en-us/HT202039

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Dec 26, 2019 0