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Premium Tools For Mobile User, says I’m Free User and won’t restore.

New Here ,
Jul 29, 2020

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Premium Tools For Mobile User, says I’m Free User and won’t restore. Frustrating in that I paid my subscription on July 26th, 2020. Restoring won't work. Try to sign up as for trial and shows I'm already subscribed. Lastly, I even have money in my Apple ID.  Need assistance, as I can't get my work done. 

Sean Segel 

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General troubleshooting, Install update and subscribe, iOS

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Premium Tools For Mobile User, says I’m Free User and won’t restore.

New Here ,
Jul 29, 2020

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Premium Tools For Mobile User, says I’m Free User and won’t restore. Frustrating in that I paid my subscription on July 26th, 2020. Restoring won't work. Try to sign up as for trial and shows I'm already subscribed. Lastly, I even have money in my Apple ID.  Need assistance, as I can't get my work done. 

Sean Segel 

TOPICS
General troubleshooting, Install update and subscribe, iOS

Views

32

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Jul 29, 2020 0
ls_rbls LATEST
Adobe Community Professional ,
Jul 29, 2020

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Can you share a screenshot of the exact error that you're getting?

 

Also, what do you mean by "won’t restore" / Restoring won't work ?

 

Were you able to sign in with your Adobe ID in the mobile app before before and all of a sudden you got stuck with this issue?

 

I can think of 3 ideas:

 

  • Check if you need to deactivate other computer devices from https://account.adobe.com/plans/   then click on "Manage Plans" and then scroll down in that page to the "Activated devices" section. It is possible that you have more than 2 devices activated with the same subscription. Only leave activated the computer device that you're currently using. 
  • On the same link above, navigate to : https://account.adobe.com/billing-history  and confirm your billing information
  • Go to the Apple store and check for new updates. status: https://apps.apple.com/us/app/adobe-acrobat-reader-for-pdf/id469337564   You should be able to see under the" Subscriptions" your in-app purchases for : In-App Purchases for:
    • Adobe PDF Converter & Editor
    • PDF Pack - Doc Creator
    • Adobe ExportPDF

     

    My best guess, if you find discrepancies with my suggestions above, contact Adobe Customer Care directly You may use this link: https://helpx.adobe.com/support.html

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