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Premium Tools For Mobile User, says I’m Free User and won’t restore. Frustrating in that I paid my subscription on July 26th, 2020. Restoring won't work. Try to sign up as for trial and shows I'm already subscribed. Lastly, I even have money in my Apple ID. Need assistance, as I can't get my work done.
Sean Segel
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Can you share a screenshot of the exact error that you're getting?
Also, what do you mean by "won’t restore" / Restoring won't work ?
Were you able to sign in with your Adobe ID in the mobile app before before and all of a sudden you got stuck with this issue?
I can think of 3 ideas:
My best guess, if you find discrepancies with my suggestions above, contact Adobe Customer Care directly You may use this link: https://helpx.adobe.com/support.html