previous page and next page buttons not working on ipad acrobat

[#1]

Hey guys. i do thousands of these. and now they are not working. the go to next page and go to previous page button is not working on acrobat on ipad. anybody else having this issue. i am on CC2017 indesign. latest version of acrobat on the ipad.

thanks

jonathan

[#2]

Hey guys. i do thousands of these. and now they are not working. the go to next page and go to previous page button is not working on acrobat on ipad. anybody else having this issue. i am on CC2017 indesign. latest version of acrobat on the ipad.

thanks

jonathan

[#3]

Does it work on the desktop version?

[#4]

yes.

[#5]

Try to export it again making sure there are no objects on layers above the buttons.

[#6]

tried that, no dice, made a idml. new indesign file, re-exported. it does not work.

[#7]

i am out of ideas here. i made a clear frame with just next page and previous page button. nothing.

[#8]

Want to share a file?

[#9]

in acrobat, the action is there, see below:

[#10]

i have tried openning this .pdf on CC2019 and making a .pdf, still does not work

[#11]

Hey Bob, can we move this post to the acrobat forum?. this is an acrobat issue, not indesign

[#12]

Moving to Rich Media & 3D forum (which is the interactivity area of the Acrobat forums)

[#13]

Acrobat on iOS doesn't have the same menus, so I wouldn't expect any "execute menu item" actions to work. Links to actual pages should work.

[#14]

but this has always worked. this just started happening this week. the button to next page and previous page has worked for years on interactive .pdf. something changed on an update.

i made a new document. did no worked. i ask somebody to share a document they made that used to work. does not work now.

[#15]

Interesting: I would always have assumed that Execute Menu Item worked only in desktop Adobe products. It isn't any kind of standard. Looks like Adobe overlooked it, or reimplemented something on the mobile platform, which just took it away. Maybe it would be a good plan to do a different kind of link, as it would work with other viewers too.

[#16]

and how do you do a go to next and previews page than?

i make/made a lot of long documents where they want to navigate from one page to the next via buttons on the master that took them to the next of previous page. i have a lot of jobs like that. i work in a publisher house.

[#17]

Just a regular link to the page that actually is next?

[#18]

oh man.. that is a lot for documents with 100 pages..lol. ok.

[#19]

Jonathan,

Have you tried any other PDF readers?

[#20]

no, we are all on acrobat and we tell clients they have to be on acrobat

[#21]

Well, I recommend trying a few of the others and seeing if the PDF works. Also, try it on Android.

You can send it to me if you’d like. I’ll take a look here.

[#22]

ok. but the clients will not switch from adobe acrobat. we made a big deal out of saying that we only support Adobe acrobat since that is the .pdf that best supports interactive elements created from indesign.  at least is used to..lol

[#23]

It’s a troubleshooting step. If it works on other readers you can point to a bug in Reader.

[#24]

Jonathan sent me the PDF and I can confirm it does not work in Acrobat Reader on iPad. As an additional test, I opened the file in Books and it works fine.

This is clearly an Acrobat Reader bug.

[#25]

i think they removed something in the last update. that used to work just fine.

[#26]

I think it could be scripted. Clearly, Adobe could do this properly (generate real hyperlinks rather than a product specific Menu Item reference), maybe an InDesign feature need?

[#27]

well, this was a feature from indesign. you can make a button and have it go to next page and so on. this was all working for years. this just started this week. this is awful

[#28]

Cross reference: Interactivity not working on mobile device