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Problem to opening document

New Here ,
Apr 25, 2017

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hi,

i have a problem to opening document with my iphone on adobe cloud, i always receive this message "the path to the document is incorrect"

i try to delete it from the cloud and download again but it's always the same

i try to opening it on my laptop from the cloud and everything work's good

i don't know what to try now

thank's all

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Problem to opening document

New Here ,
Apr 25, 2017

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hi,

i have a problem to opening document with my iphone on adobe cloud, i always receive this message "the path to the document is incorrect"

i try to delete it from the cloud and download again but it's always the same

i try to opening it on my laptop from the cloud and everything work's good

i don't know what to try now

thank's all

TOPICS
iOS

Views

761

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 25, 2017 0
Adobe Employee ,
Apr 25, 2017

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hi sebastiend89039092,

Would you mind provide the following information for us to do investigation,

#1. What iOS and device you are using?

#2. Does the filename contain accent vowels characters? If so, please refer to this link, Acrobat won't open PDF files if they have accented vowels

Thank you for your patience

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Apr 25, 2017 0
New Here ,
Apr 25, 2017

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Hi,

it's on iphone 6 with IOS 10.3.1 and no the file name do not contain special character and i can open it on all my other device

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Apr 25, 2017 0
Adobe Employee ,
Apr 25, 2017

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hi sebastiend89039092,

Would you mind to let us know what exact the filename is?

Thank you

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Apr 25, 2017 0
New Here ,
Apr 26, 2017

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hi,

there it is,

608108 DD E855 - DETAILS - CONTROLE D'ACCES ET CAMERAS.pdf

and i have like 300 files on my cloud then i use from at least 2 years and the problem just begin from 2 week ago.

thank you

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Apr 26, 2017 0
Adobe Employee ,
Apr 30, 2017

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sebastiend89039092

It is likely you are encountering the bug discussed in this forum thread:

Re: Acrobat won't open PDF files if they have accented vowels

Our team is working on a fix for the problem, and we will put out a new version with the fix as soon as possible.

-- Mike Laursen

-- Mobile App Development Manager, Adobe Acrobat Reader for iPhone and iPad

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Apr 30, 2017 0