Problem with app

Community Beginner ,
Jan 20, 2021 Jan 20, 2021

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Good morning,

 

I have problem with Adobe app for Samsung Galaxy Note 20 Ultra. Often when I try to open second time some document pdf I get this note about "Not possible to open document, it has error or it is destructed". In another app it works normal. After reeboting mobile Phone I can open this document again without problems. Can You help me?

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Android, View or share PDFs

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correct answers 1 Correct Answer

Adobe Employee , Jan 21, 2021 Jan 21, 2021
Hello, Thank you for contacting us. Can you please apprise us with the following information to assist you better: 1) Is it happening for all files or with any specific document only? Kindly share a sample file with us. 2) The device configuration that you’re using (device name & OS version)   Hoping to hear from you soon. Thanks, Acrobat Android Team  

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Adobe Employee ,
Jan 21, 2021 Jan 21, 2021

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Hello,

Thank you for contacting us. Can you please apprise us with the following information to assist you better:

1) Is it happening for all files or with any specific document only? Kindly share a sample file with us.

2) The device configuration that you’re using (device name & OS version)

 

Hoping to hear from you soon.

Thanks,

Acrobat Android Team

 

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Community Beginner ,
Jan 21, 2021 Jan 21, 2021

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1) Is it happening for random files.  I share a sample file for example.

2) The device configuration that I'm using: Samsung Galaxy Note 20 Ultra 5G, SM-N986B/DS

Screenshot_20210122-073439_Settings.jpgAndroid 11, number of version: RP1A.200720.012.N986BXXU1CTL5.

Screenshot_20210122-073423_Settings.jpg

All a share as Pictures.

 

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Community Beginner ,
Jan 21, 2021 Jan 21, 2021

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https://we.tl/t-eyW3Xsa9pu

 

Link to pdf file

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Adobe Employee ,
Jan 22, 2021 Jan 22, 2021

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Hello,
Thank you for sharing the details. As we are looking into your problem everything is working fine at our side. To know your problem in more detail, Please share the more insight in this.
  1. Adobe Acrobat Reader app version (Settings>>About Adobe Acrobat)
  2. Adobe Acrobat Reader app installed from Play store or Samsung galaxy store

 

Hoping to hear from you soon.

Thanks,

Acrobat Android Team

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Community Beginner ,
Jan 22, 2021 Jan 22, 2021

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Screenshot_20210122-144319_Adobe Acrobat.jpg

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New Here ,
Jan 21, 2021 Jan 21, 2021

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My phone is Samsung Note. Android 5.0

Rajan khan

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Adobe Employee ,
Mar 02, 2021 Mar 02, 2021

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Hi rajan98A7,

 

Sorry for the delayed response. We have released the update that addresses this issue (Android version 21.2.0.17204). We recommend updating your application via the Play Store. If you still face the issue, please use the below-given link to generate a bug report so that we can analyze the root cause.

 

Reference Link: Bug Report 

Hope this helps. Let us know if you require any further assistance.

 

Regards

Ria

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