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Problem with editing tools

New Here ,
Jul 15, 2019

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Hello, all commenting/editing tools suddenly stopped working while working in a pdf. I can choose the tools but it is not possible to mark any text anymore. Any help is highly appreciated!

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Problem with editing tools

New Here ,
Jul 15, 2019

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Hello, all commenting/editing tools suddenly stopped working while working in a pdf. I can choose the tools but it is not possible to mark any text anymore. Any help is highly appreciated!

TOPICS
iOS

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84

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Jul 15, 2019 0
Adobe Employee ,
Jul 18, 2019

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Hi Dominikm,

Could you please provide more details about this issue?

- Did you check if the issue occurs on a particular PDF? Try to add comments on other PDF on your device.

- What happens when you try to add comments to the document? Do you get any error message?

- Are you not able to add any annotation on the document? Or it is an issue just with the highlighting text tool?

- Share the applicaiton and OS version on the device.

We will be waiting for your response.

Regards,

Meenakshi

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Jul 18, 2019 0
New Here ,
Aug 05, 2019

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Dear Meenakshi,

Thank you for your help and please excuse my late response, I‘ve just returned from my summer vacation. Concerning your questions:

The issue occurs in all pdf files.

The only thing I can do is to add annotations (without highlighting any sections of the text before). Everything else like underlining, highlighting etc. does not work. I do not get any error messages though.

The version I use is 19.07.01 (20190730.171831) on IOS 12.2.

I hope this answers your questions. I highly appreciate your help!

Thank you,

Dominik

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Aug 05, 2019 0