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Purchace not showing up

New Here ,
Jun 20, 2018

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Hi There,

I purchased Adobe Acrobat Pro DC on the 11th June 2018. Transaction ID 0-37G741349L3130212.

This purchase is not showing up, I have followed the download instructions to no avail. Please advise as to the next steps I should take. 

Best regards

Colin McFarlane

Hi Colin,

As you are not able to view the purchase, could you please let us know where exactly you are checking?

You can check all your Adobe products under your account here Sign in - Adobe ID.

Make sure that you use the same Adobe ID (email address) that you used while purchasing the Adobe Acrobat Pro DC.

We are not able to locate any details using the transaction ID that you have shared above.

Please check if the transaction ID is correct.

Can you share the email address that you used while purchasing the product, in a private message?

You can initiate the private message using the steps mentioned here How Do I Send Private Message.

Note: Please do not share the email address on the forum here or any other social sites.

Regards,

Meenakshi

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Purchace not showing up

New Here ,
Jun 20, 2018

Copy link to clipboard

Copied

Hi There,

I purchased Adobe Acrobat Pro DC on the 11th June 2018. Transaction ID 0-37G741349L3130212.

This purchase is not showing up, I have followed the download instructions to no avail. Please advise as to the next steps I should take. 

Best regards

Colin McFarlane

Hi Colin,

As you are not able to view the purchase, could you please let us know where exactly you are checking?

You can check all your Adobe products under your account here Sign in - Adobe ID.

Make sure that you use the same Adobe ID (email address) that you used while purchasing the Adobe Acrobat Pro DC.

We are not able to locate any details using the transaction ID that you have shared above.

Please check if the transaction ID is correct.

Can you share the email address that you used while purchasing the product, in a private message?

You can initiate the private message using the steps mentioned here How Do I Send Private Message.

Note: Please do not share the email address on the forum here or any other social sites.

Regards,

Meenakshi

TOPICS
iOS

Views

171

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 20, 2018 0
Adobe Employee ,
Jun 20, 2018

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Copied

Hi Colin,

As you are not able to view the purchase, could you please let us know where exactly you are checking?

You can check all your Adobe products under your account here Sign in - Adobe ID.

Make sure that you use the same Adobe ID (email address) that you used while purchasing the Adobe Acrobat Pro DC.

We are not able to locate any details using the transaction ID that you have shared above.

Please check if the transaction ID is correct.

Can you share the email address that you used while purchasing the product, in a private message?

You can initiate the private message using the steps mentioned here How Do I Send Private Message.

Note: Please do not share the email address on the forum here or any other social sites.

Regards,

Meenakshi

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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