"Cannot Download Attachment" Unable to download PDFs on iPad using integrated Mail App

New Here ,
Oct 11, 2015 Oct 11, 2015

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Hi there,

The reps at my work have this ongoing issue with downloading PDF files with the integrated mail app on the iPads. This doesn't happen with any other file type.

I have included a screenshot below. I have tried following this guide: (to no avail) How to open PDF documents in Adobe Reader (iPad on iOS 7 version)

After I have downloaded the email as a full/HTML message, I press on the attachment and it comes up with "Cannot Download Attachment". I have the latest reader app installed.

Any advice would be much appreciated! Let me know if you require more details.

TOPICS
General troubleshooting, iOS, View or share PDFs

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Adobe Employee ,
Oct 11, 2015 Oct 11, 2015

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Hi Mathew,


What is the size of that pdf files?

Are you unable to download any pdf file or some specific pdf file?

Have you tried connecting to a different internet network and tried downloading the file again?


Regards,
Rahul

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New Here ,
Oct 12, 2015 Oct 12, 2015

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Hi Rahul,

Thanks for the reply!

The PDF file sizes vary, it seems to happen more often with files over 1-2MB.

The reps are trying to download the files over their data connection (4G) and unfortunately they do not have any other feasible internet connections as they are on the road.

Thanks

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Engaged ,
Oct 13, 2015 Oct 13, 2015

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Hi Mathew,

May I know the version fo iOS you are working with?

In iOS 9.x, Mail app displays the preview of the PDF there itself.

The screenshot that you attached has a file Label as 'E' however with PDF documents it comes with 'PDF' label.

PDF.png

Try to open the same file using the web. Let me know the result.

Thanks,

Abhishek

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