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"Could not open (filexx.pdf) due to an unknown error. Please try again later."

New Here ,
Oct 14, 2018

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ios 12.0  Acrobat 18.09.14

All my pdf files were working fine opening in Acrobat Reader iPad thru Other Locations / OneDrive.  After the ios update to 12.0, unable to open majority of the files on OneDrive with error msg of "Could not open (filexx.pdf) due to an unknown error.  Please try again later."  Updated Acrobat to 18.09.14 and still unable to open my files.

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"Could not open (filexx.pdf) due to an unknown error. Please try again later."

New Here ,
Oct 14, 2018

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ios 12.0  Acrobat 18.09.14

All my pdf files were working fine opening in Acrobat Reader iPad thru Other Locations / OneDrive.  After the ios update to 12.0, unable to open majority of the files on OneDrive with error msg of "Could not open (filexx.pdf) due to an unknown error.  Please try again later."  Updated Acrobat to 18.09.14 and still unable to open my files.

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iOS

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349

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Oct 14, 2018 0
Adobe Employee ,
Oct 15, 2018

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Hi TheGooch,

Thank you for reporting this issue.

The team is aware of this issue and currently investigating it.

We will share the update to you once we get any information on this.

We appreciate your patience.

Regards,

Meenakshi

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Oct 15, 2018 1
Adobe Employee ,
Oct 15, 2018

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Oct 15, 2018 0