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"Fill & Sign" text disappears as soon as leaving the text box when writing in Hebrew

New Here ,
Jul 14, 2019

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Dear forum members and support,

While using the "Fill & Sign" feature, whenever writing a word in a foreign language (Hebrew in my case), the text disappears as soon as I exit the textbox.

This does not happen when using only English letters or numbers.

When trying to Undo the "invisible" added text, the app crashes.

This reproduces to me on 2 Android phones, a Oneplus X and a Moto G5.

Did anyone else encounter this? Is there a known workaround?

Thanks,

Alon

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"Fill & Sign" text disappears as soon as leaving the text box when writing in Hebrew

New Here ,
Jul 14, 2019

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Dear forum members and support,

While using the "Fill & Sign" feature, whenever writing a word in a foreign language (Hebrew in my case), the text disappears as soon as I exit the textbox.

This does not happen when using only English letters or numbers.

When trying to Undo the "invisible" added text, the app crashes.

This reproduces to me on 2 Android phones, a Oneplus X and a Moto G5.

Did anyone else encounter this? Is there a known workaround?

Thanks,

Alon

TOPICS
Android

Views

829

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 14, 2019 0
Adobe Employee ,
Jul 18, 2019

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Hi Alon,

Thank you for reporting this issue.

Could you please provide more details about this issue?

-Did you check if the issue is reproducible on a particular document? Please check if you experience the same behavior on other PDFs.

- Did you try to use the Adobe Fill & Sign mobile application? If not, try once and check.

- Adobe Acrobat Reader application version

- OS version on the Android device.

- Would it be possible to share any sample document with us? If yes, please share it using the steps provided here How to share a file using Adobe Document Cloud

We will be waiting for your response.

Regards,

Meenakshi

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Jul 18, 2019 0
New Here ,
Aug 02, 2019

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Dear Meenakshi,

Thanks for the reply and sorry for the late response.

Answering the questions:

- The issue reproduces with every PDF I tried to write in Hebrew on.

- The issue I encountered was using the mobile "Fill & Sign" feature, more specifically, on my Android phone. On the PC version of Acrobat Reader it actually works well.

- The app's version in question is 19.5.

- The android version in question is 6.0.1.

- I've since deleted the document unfortunatelly but as mentioned above, the issue reproduced for me with any document I tried to fill.

Thanks again for the assistance, hoping this issue is resolved soon as I really enjoy the feature on the computer and it would be great to have it on my mobile phone.

Thank you,

Alon

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Aug 02, 2019 0
Adobe Employee ,
Aug 09, 2019

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Hi Alon,

Thank you for sahring the information.

Please allow us some to look into this. We will get back with some information on this.

We do appreciate your patience.

Regards,

Meenakshi

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Aug 09, 2019 0
New Here ,
May 10, 2020

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This happened to my iPad fill&signed when I type in Thai too.

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May 10, 2020 0