"Unable to delete" file in iOS Acrobat

[Matthew_Hutson]

I'm trying to delete a PDF in Acrobat on my iPhone and it says it's "Unable to delete" it. What's the problem? Thanks.

[MeenakshiNegi]

Hi MatthewHutson,

Sorry for the delay in response.

You have mentioned that you get the message "Unable to delete" when trying to delete a file.

- Do you get this message on deleting a particular PDF?

- On which location the file is saved? On this iPad, Document Cloud or other location?

- Share the exact workflow you do and the screenshot of the error message.

- What is the application and OS version on the device?

Let us know if you need any help.

Regards,

Meenakshi

[SunilSh]

Hello Meenakshi,

I have the same problem as Matthew Hutson. I saved a PDF document from WhatsApp to the Files app in iCloud on my iPhone. Then I opened the document in the Files app on my iPad. I copied the document to the Acrobat app on my iPad. I am not using cloud storage on the Acrobat app. I have deleted the document in the Files app. I am unable to delete the document in the Acrobat app on the iPad. I get the error message "Unable to delete documentname.pdf". All iOS versions are 13.x.x.

Please help me delete this document from the Acrobat app on my iPad so that I may free up storage.

 Thanks very much.

Sunil

[Tatiana24458793u2ql]

Hi

I have problem with message on deleting a particular PDF. 3 years I cant deleted this file , really ennoying

Meenakshi do you know how I can do it? 

[ls_rbls]

Are you able to access and open the file with the Acrobat app?

And is the file stored locally in your phone or is it a synchronized file stored in a cloud space?

[Chuck Sicotte]

My issue is the same as SunilSh except that I downloaded a pdf file from Microsoft SharePoint to Files, then Acrobat for iOS - stored on my device only:  iPad Pro (3rd Generation), iOS 13.4.1

Files added to Acrobat on my iPad cannot be deleted. ((Unable to delete this file.")

[ls_rbls]

Hi,

you may also want to review this guidance as a reference: https://www.adobe.com/devnet-docs/acrobat/ios/en/openfiles.html#dropbox

[MarkoMarkoni]

Your files are already deleted. You're trying to delete files from the recent documents. Can you open them? No...

[Mark314718601cf6]

I have had the same issue on my iPad, particularly with financial statements. I finally was able to delete using the iPad Files programs. Open files located the problem files which I found in the chrome folder not the adobe folder highlighted the file by holding on the file icon, went to the bottom of pop up list, deleted. 
I then had to go to recently deleted files and again delete from there.

files are finally gone!

[John292884790k5x]

My time doing a peace of art in colourful way was good to make the over
load of loseing my game on drugs a start of something new in to pronoun my
time

[Jack2655772879x2]

Yes!!!  Thank you!

[S S.]

Hi @Jack2655772879x2 

Thank you for writing in!

Do you mind sharing in brief of the issue / question you have for a better understanding and assistance?

-Souvik

[DVH_1]

I have the same issue. Adobe sure has it's share of bugs. Completely dumb ass bug if you ask me.

[S S.]

Hi @DVH_1,

Sorry for the trouble. Would you mind sharing a few screenshots of the error you see or a screen recording of the issue for better understanding and assistance?

-Souvik