Re: Lost local files after update to new version

New Here ,
Oct 01, 2018 Oct 01, 2018

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hi, i am studente  and  i lost all my documents (very importante) on adobe IPAD. i try every thing, sign in acount, lookin icloud but i found nothing. How i can find my documents?? after theupdate i lost all... pease help me to find it 😕

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Adobe Employee ,
Oct 02, 2018 Oct 02, 2018

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Hi Burcint,

To view the local files on the device after the update, refer to the steps mentioned below:

- Launch the Adobe Acrobat Reader application on the device.

- Click on "Files" at the bottom.

- Then at the top left, you will find an option "Locations". Click on that.

- Select "On this iPad" option to open the local files.

Check if you can find the documents there.

Let us know if you still not able to locate the documents.

Regards,

Meenakshi

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Community Beginner ,
Oct 02, 2018 Oct 02, 2018

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I have same problem and I tried this still no files found 😕

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New Here ,
Oct 03, 2018 Oct 03, 2018

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I tried this and did not find my 264 lost files. Any other suggestions?

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New Here ,
Oct 02, 2018 Oct 02, 2018

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hi, i am from france and i try to apply what you write but i havent got this option 'files' ad 'on this ipad'. I just have 'recent, locan, document cloud dopbox and more loczation' but in 'more location' i just have  "Icloud drive' and i dont find document on this...

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Adobe Employee ,
Oct 03, 2018 Oct 03, 2018

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Hi Burcint,

It would be helpful if you can share the screenshot of the options you get when you try to find the documents saved on the Local.

To share the screenshot, use the steps provided below:

- Click on the insert icon provided in the reply window as shown below:

Capture screenshot.PNG

- An Insert Image window will appear.

- Then click on Insert Image and browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

Also, share the exact steps you do to find the files on the mobile app.

Regards,

Meenakshi

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Community Beginner ,
Oct 03, 2018 Oct 03, 2018

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It did not work for me. the screen stays locked here. iPad use88B47D1A-FCDE-4E56-ADC5-8DAB847680C0.png

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New Here ,
Oct 03, 2018 Oct 03, 2018

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IMG_0005.PNG

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New Here ,
Oct 03, 2018 Oct 03, 2018

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I juste have that

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New Here ,
Oct 03, 2018 Oct 03, 2018

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And i try all what you can imagine, I didnt find it. It's my medical lessons so very important for me !!

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Community Beginner ,
Oct 03, 2018 Oct 03, 2018

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819E04F3-AA10-4BEB-B69E-CDBF415CBFA3.png

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Community Beginner ,
Oct 03, 2018 Oct 03, 2018

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Hola. Contesta

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New Here ,
Oct 05, 2018 Oct 05, 2018

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??? say if we cant find our document!

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Adobe Employee ,
Oct 05, 2018 Oct 05, 2018

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Hi burcint50931354​,

Are you saying that you cannot find local documents when you go to Files > Locations > On This iPhone / On This iPad?

Did you uninstall Acrobat?   Please note that you will lose all your local documents and data if you uninstall Acrobat.

Have you backed up with iCloud before?  If so, you can restore the backup by following the instructions below.

iCloud: Restore or set up iOS devices from iCloud

Hope this helps.

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New Here ,
Oct 11, 2018 Oct 11, 2018

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Hi I am also experiencing the same problems as mentioned as all these people. With the new update on October 2018, years and years of my class notes are GONE. When I click 'Files' and than 'On This Ipad' there are no documents there besides a 'Welcome'  to Document Cloud. This is so unprofessional and uncalled for. Please give us a solution. This $200,000 USD of medical notes gone. I have not done anything out of the ordinary with my iPad since I owned it.

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