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Re: The document cannot be opened because it is corrupted or damaged

New Here ,
Jul 22, 2018

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I have the the Adobe Acrobat version 18.03.31 installed on my iPad Pro with 11.4.1 iOS version and I get the same error message.

RGalman

Hi Edl,

Sorry for the delay in response.

As you are not able to open the PDFs in Adobe Acrobat Reader on iPad, please make sure that the application is updated to the recent version available on App Store i.e. 18.10.02.

If you have not already updated the application, update the application.

Then check if you still experiencing the issue when opening the PDFs.

If the issue resolved after the update, please let us know.

Also, inform us if the issue persists with the latest version.

We will be waiting for your response.

Regards,

Meenakshi

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General troubleshooting, iOS, View or share PDFs

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Re: The document cannot be opened because it is corrupted or damaged

New Here ,
Jul 22, 2018

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I have the the Adobe Acrobat version 18.03.31 installed on my iPad Pro with 11.4.1 iOS version and I get the same error message.

RGalman

Hi Edl,

Sorry for the delay in response.

As you are not able to open the PDFs in Adobe Acrobat Reader on iPad, please make sure that the application is updated to the recent version available on App Store i.e. 18.10.02.

If you have not already updated the application, update the application.

Then check if you still experiencing the issue when opening the PDFs.

If the issue resolved after the update, please let us know.

Also, inform us if the issue persists with the latest version.

We will be waiting for your response.

Regards,

Meenakshi

TOPICS
General troubleshooting, iOS, View or share PDFs

Views

6.9K

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Jul 22, 2018 0
Adobe Employee ,
Jul 23, 2018

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Hi RGalman,

As you received the error message when you try to open the PDF, is it an issue with a particular PDF?

If yes, then it seems that the file got corrupted due to some reasons. In that case, there is nothing much that can be done from our end.

Could you please let us know where the file was saved on your device?

Did you receive this file as an attachment to an email?

Did you try to open that PDF on your desktop?

If not, please try and check if you receive the same error message.

Let us know how it goes.

We will be waiting for your response.

Regards,

Meenakshi

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Jul 23, 2018 0
New Here ,
Jul 23, 2018

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I don't think it's the file. The file can be opened in my computer and also can be opened by any other PDF viewers.

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Jul 23, 2018 0
Adobe Employee ,
Jul 31, 2018

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Hi there,

Could you please share the PDF with us? We would like to check it once on our end.

You can share the file either here in the forum reply or in a private message. Use the steps mentioned here How to share a file using Adobe Document Cloud to share the file.

To initiate the private message, take hep of the steps mentioned here How Do I Send Private Message.

What is the current version of the application?

We will be waiting for your response.

Regards,

Meenakshi

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Jul 31, 2018 0
New Here ,
Oct 17, 2018

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Did you manage to resolve this? I have the same issue. Every PDF opens fine in Microsoft Teams for iPad or Outlook for iPad but when I share to acrobat I get this same error.

i have the latest releas, I have uninstalle, reinstalled restarted my iPad Pro but still the same results.

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Oct 17, 2018 0
Adobe Employee ,
Oct 31, 2018

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Hi Edl,

Sorry for the delay in response.

As you are not able to open the PDFs in Adobe Acrobat Reader on iPad, please make sure that the application is updated to the recent version available on App Store i.e. 18.10.02.

If you have not already updated the application, update the application.

Then check if you still experiencing the issue when opening the PDFs.

If the issue resolved after the update, please let us know.

Also, inform us if the issue persists with the latest version.

We will be waiting for your response.

Regards,

Meenakshi

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Oct 31, 2018 1
New Here ,
Jul 26, 2018

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I have the same issue, I com open it on my laptop and open it on my phone from a Yahoo email but if I save it to the Adobe reader file it will not open, comes up with the same error message, I have sent it twice to email and saved to file but still no luck.

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Jul 26, 2018 0
New Here ,
Aug 16, 2020

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I am trying to use version 20.07.00 and having this same issue. 

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Aug 16, 2020 0