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Re: Unable to login on mobile application

New Here ,
Mar 08, 2018

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My ID also can't login, help

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Hi,

What is the message that you get when you try to login in the mobile application?

Have you also tried to Sign In on the Adobe's official website to see whether that works for you? Adobe: Creative, marketing and document management solutions

If its a password issue then try to reset it from Adobe website. Adobe ID account and sign-in troubleshooting

Regards,

Akanchha

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Re: Unable to login on mobile application

New Here ,
Mar 08, 2018

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My ID also can't login, help

[Remove private mail address by Mod]

Hi,

What is the message that you get when you try to login in the mobile application?

Have you also tried to Sign In on the Adobe's official website to see whether that works for you? Adobe: Creative, marketing and document management solutions

If its a password issue then try to reset it from Adobe website. Adobe ID account and sign-in troubleshooting

Regards,

Akanchha

TOPICS
Android

Views

1.0K

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Mar 08, 2018 0
Adobe Employee ,
Mar 19, 2018

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Hi,

What is the message that you get when you try to login in the mobile application?

Have you also tried to Sign In on the Adobe's official website to see whether that works for you? Adobe: Creative, marketing and document management solutions

If its a password issue then try to reset it from Adobe website. Adobe ID account and sign-in troubleshooting

Regards,

Akanchha

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Mar 19, 2018 0
New Here ,
Jul 12, 2018

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I also have the same problem.I confirm my account and password is correct because I can log in to the page but I can't log in above app.

访问被拒绝

您不再拥有此服务的访问权限。如果您认为有误,请联系

请追踪此链接。

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Jul 12, 2018 0
New Here ,
Oct 04, 2018

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I also have the same problem.I confirm my account and password is correct because I can log in to the page but I can't log in above app.

So how can i do?

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Oct 04, 2018 0
Adobe Employee ,
Nov 15, 2018

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Hi all,

Sorry for the delay in response.

I have checked your account with the email address that you used to sign-in into the Forums.

The Adobe ID that you are using is registered from China.

The Acrobat.com services are not available in your Geolocation i.e. China.

This is why you are getting the access denied message/error.

Regards,

Meenakshi

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Nov 15, 2018 1