Unable to login on mobile application

[Song_SoS]

My ID also can't login, help

[Remove private mail address by Mod]

[AkanchhaS · Accepted solution]

Hi,

What is the message that you get when you try to login in the mobile application?

Have you also tried to Sign In on the Adobe's official website to see whether that works for you? Adobe: Creative, marketing and document management solutions

If its a password issue then try to reset it from Adobe website. Adobe ID account and sign-in troubleshooting

Regards,

Akanchha

[LocusSolus160]

I also have the same problem.I confirm my account and password is correct because I can log in to the page but I can't log in above app.

访问被拒绝

您不再拥有此服务的访问权限。如果您认为有误，请联系

请追踪此链接。

[ggguo]

I also have the same problem.I confirm my account and password is correct because I can log in to the page but I can't log in above app.

So how can i do？

[MeenakshiNegi]

Hi all,

Sorry for the delay in response.

I have checked your account with the email address that you used to sign-in into the Forums.

The Adobe ID that you are using is registered from China.

The Acrobat.com services are not available in your Geolocation i.e. China.

This is why you are getting the access denied message/error.

Regards,

Meenakshi