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Re: Why won't some pdf-files open on tablet/phone? [Android]

New Here ,
Mar 13, 2019

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HI

Can someone help?

I am unable to open pdf on my Huawei P20. The software is Android 9.

<cannot open the pdf> is the message which displays everytime I try.

Thanks in advance for your reply

Regards

Eveline

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Android, General troubleshooting, View or share PDFs

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Re: Why won't some pdf-files open on tablet/phone? [Android]

New Here ,
Mar 13, 2019

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HI

Can someone help?

I am unable to open pdf on my Huawei P20. The software is Android 9.

<cannot open the pdf> is the message which displays everytime I try.

Thanks in advance for your reply

Regards

Eveline

TOPICS
Android, General troubleshooting, View or share PDFs

Views

5.0K

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Mar 13, 2019 0
Adobe Employee ,
Mar 14, 2019

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Hi Eveline,

As you have mentioned that you get the error message "Cannot open the PDF" when trying to open PDF.

Please let us know how did you receive the file and how exactly you are opening it on the device.

Do you receive this error message on opening a particular PDF or on all the PDFs?

Share the Adobe Acrobat Reader version installed on your Android device.

Also, share the workflow you follow to open the PDF and the screenshot of the error message you receive.

To share the screenshot, use the steps provided below:

- Click on the insert icon provided in the reply window as shown below:

Capture screenshot.PNG

- An Insert Image window will appear.

- Then click on Insert Image and browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

Let us know if you need any help.

Regards,

Meenakshi

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Mar 14, 2019 0
New Here ,
Mar 26, 2019

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Got the same issue. some pdf files that I receive through yahoo mail can not be opened on my samsung phone

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Mar 26, 2019 0
New Here ,
Aug 12, 2019

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Hi.

My Adobe is not working either.

I just get s page of boxes with no text.

My solution is to use foxit.

Foxit works..

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Aug 12, 2019 0