Reader keep crashing with the latest update

New Here ,
Dec 18, 2017

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Hey all,

First of all, thanks for fixing a few bugs with the latest update; first launch error and not remembering the recently viewed page.

However, with the new patch it seems like other bugs have occurred

Problem: Adobe Acrobat Reader crashes whenever I do 'anything else'. Meaning, if I turn off my iPad and turn it on, it's back to Reader but the screen is frozen, then crashes so I have to restart the program. Same thing happens when I swap the screen to something like web browser or music player and come back to Adobe Reader. The screen is frozen, then crashes a few seconds later, so I have to start the program again.

iOS version: 11.2.1

Adobe Reader version: 17.12.15

Thanks!

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1 Correct Answer

Adobe Employee , Dec 18, 2017
MobileDeveloperCK Adobe Employee , Dec 18, 2017
Hi,Thank you for reporting the problem.Would you please reboot your iPad instead of restarting the app?Restart your iPhone, iPad, or iPod touch​Please let us know if it works for you.

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Adobe Employee ,
Dec 18, 2017

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Hi,

Thank you for reporting the problem.

Would you please reboot your iPad instead of restarting the app?

Restart your iPhone, iPad, or iPod touch​

Please let us know if it works for you.

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Namus AUTHOR
New Here ,
Dec 18, 2017

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That did the trick. Thanks! Haven't rebooted since I've updated Acrobat Reader and didn't expect it to be a problem.

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Adobe Employee ,
Dec 19, 2017

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Hi again,

We do not usually ask the user to reboot an iPhone/iPad after an app update.   However, this particular problem was an exception. 🙂

Glad to hear that your problem is fixed.

Thank you.

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