Reembolso

New Here ,
Nov 12, 2018

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Quiero un reembolso por haber efectuado compra por error.

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1 Correct Answer

Adobe Employee , Nov 19, 2018
MeenakshiNegi Adobe Employee , Nov 19, 2018
Hi Luisfernandoa,I did check that you have purchased the Adobe Export PDF service.However, the service is not purchased directly from Adobe.It seems that you have purchased the service from the Google Play store as you are using the Android device.If yes, you need to cancel your subscription directly from Google Play Store. You may take help of the steps mentioned in the link Cancel, pause, or change a subscription on Google Play - Android - Google Play Help.Please refer this help document Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services...

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Adobe Employee ,
Nov 19, 2018

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Hi Luisfernandoa,

I did check that you have purchased the Adobe Export PDF service.

However, the service is not purchased directly from Adobe.

It seems that you have purchased the service from the Google Play store as you are using the Android device.

If yes, you need to cancel your subscription directly from Google Play Store. You may take help of the steps mentioned in the link Cancel, pause, or change a subscription on Google Play - Android - Google Play Help.

Please refer this help document Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services to cancel the service.

Also, check the return policy here Conditions for Adobe product returns.

Hope that helps.

Let us know if you have any questions.

Regards,

Meenakshi

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