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Refund subscription

New Here ,
Jun 16, 2018

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I bought the year subscription to convert PDF to excel and it did not work on my phone. Please give me my money back.

Crystal k

Hello Crystal K,

We're sorry for the delayed response and inconvenience caused. As per the description above, you are not able to use Adobe ExportPDF service on your mobile phone and this is the reason you want to cancel the services, Is that correct?

What is the error message you are getting while accessing the service on your Android device? I have checked the records and you are subscribed to Adobe ExportPDF service.

You can use the Adobe ExportPDF service on your mobile device by installing the Adobe Reader mobile app, and sign-in with your current Adobe ID and password. You can install the freeware Adobe Reader mobile app from the Play store Adobe Acrobat Reader - Apps on Google Play

You can also use the URL to access the service https://cloud.acrobat.com/exportpdf

We're here to help, just need more info.

If you wish to cancel the service, you can refer to Adobe article Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

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Android

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Refund subscription

New Here ,
Jun 16, 2018

Copy link to clipboard

Copied

I bought the year subscription to convert PDF to excel and it did not work on my phone. Please give me my money back.

Crystal k

Hello Crystal K,

We're sorry for the delayed response and inconvenience caused. As per the description above, you are not able to use Adobe ExportPDF service on your mobile phone and this is the reason you want to cancel the services, Is that correct?

What is the error message you are getting while accessing the service on your Android device? I have checked the records and you are subscribed to Adobe ExportPDF service.

You can use the Adobe ExportPDF service on your mobile device by installing the Adobe Reader mobile app, and sign-in with your current Adobe ID and password. You can install the freeware Adobe Reader mobile app from the Play store Adobe Acrobat Reader - Apps on Google Play

You can also use the URL to access the service https://cloud.acrobat.com/exportpdf

We're here to help, just need more info.

If you wish to cancel the service, you can refer to Adobe article Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

TOPICS
Android

Views

163

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 16, 2018 0
Adobe Employee ,
Jul 23, 2018

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Hello Crystal K,

We're sorry for the delayed response and inconvenience caused. As per the description above, you are not able to use Adobe ExportPDF service on your mobile phone and this is the reason you want to cancel the services, Is that correct?

What is the error message you are getting while accessing the service on your Android device? I have checked the records and you are subscribed to Adobe ExportPDF service.

You can use the Adobe ExportPDF service on your mobile device by installing the Adobe Reader mobile app, and sign-in with your current Adobe ID and password. You can install the freeware Adobe Reader mobile app from the Play store Adobe Acrobat Reader - Apps on Google Play

You can also use the URL to access the service https://cloud.acrobat.com/exportpdf

We're here to help, just need more info.

If you wish to cancel the service, you can refer to Adobe article Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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