Highlighted

Return button closes text box on PDF

New Here ,
Sep 28, 2017

Copy link to clipboard

Copied

Hi, i am using Adobe Reader on a Samsung tablet which I have done for 4 years now.  I just completed an update of the Adobe Reader app and now when I open a text box in a PDF when I type a sentence and tap return to go to the next line down it closes the text box. I can not see any way of simply spacing down a line or 2 or more. This is a new problem since the update today. Please help.

Hi Can,

We apologize for the delay in response to your post.

As per the description given above, it seems that you have started facing this problem immediately after installing the update.

However, we have checked the same at our end and this issue is not reproducible.

1- Check with another document, it seems to be a document specific problem than an application update.

if that doesn't work, then-

2- Sign Out from the application

3- Uninstall and then Reinstall it.

Let us know the result.

Regards,

Akanchha

TOPICS
Android

Views

127

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Return button closes text box on PDF

New Here ,
Sep 28, 2017

Copy link to clipboard

Copied

Hi, i am using Adobe Reader on a Samsung tablet which I have done for 4 years now.  I just completed an update of the Adobe Reader app and now when I open a text box in a PDF when I type a sentence and tap return to go to the next line down it closes the text box. I can not see any way of simply spacing down a line or 2 or more. This is a new problem since the update today. Please help.

Hi Can,

We apologize for the delay in response to your post.

As per the description given above, it seems that you have started facing this problem immediately after installing the update.

However, we have checked the same at our end and this issue is not reproducible.

1- Check with another document, it seems to be a document specific problem than an application update.

if that doesn't work, then-

2- Sign Out from the application

3- Uninstall and then Reinstall it.

Let us know the result.

Regards,

Akanchha

TOPICS
Android

Views

128

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 28, 2017 0
Adobe Employee ,
Nov 08, 2017

Copy link to clipboard

Copied

Hi Can,

We apologize for the delay in response to your post.

As per the description given above, it seems that you have started facing this problem immediately after installing the update.

However, we have checked the same at our end and this issue is not reproducible.

1- Check with another document, it seems to be a document specific problem than an application update.

if that doesn't work, then-

2- Sign Out from the application

3- Uninstall and then Reinstall it.

Let us know the result.

Regards,

Akanchha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 08, 2017 0