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Shows me as a free user

New Here ,
Oct 11, 2020

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Shows me a free user but I have a subscription and it won't let me use features

 

says to subscribe but then I already am 

 

please help

 

steve 

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Shows me as a free user

New Here ,
Oct 11, 2020

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Shows me a free user but I have a subscription and it won't let me use features

 

says to subscribe but then I already am 

 

please help

 

steve 

TOPICS
Edit and export

Views

24

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Oct 11, 2020 0
Adobe Employee ,
Nov 17, 2020

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Hi,

 

Sorry to keep you waiting.

I do not see any active subscription registered under your current email (same as used on Adobe community). Probably you have signed up with a different email and that is the reason you have been shown as "free user".

Think of any other possible email address you might have signed up with and try to sign in with that.

 

Thanks,

Akanchha

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Nov 17, 2020 0