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Signature disappears once I email my pdf

New Here ,
Nov 01, 2018

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I'm using the Adobe app on my Iphone X to collect signatures on pdf service tickets at each of my accounts.  I then have to email those signed pdf's to my office.  Once received, the document always arrives minus the name and signature.  Everything else I've added to my pdf is still there.  Prior to the most recent update, I was able to flatten the document before sending.  Now it seems that option has been taken away.  Any idea what may be causing the issue?  I've already checked to make sure the document is being opened with Acrobat DC. 

Thanks in advance,

Dave

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Signature disappears once I email my pdf

New Here ,
Nov 01, 2018

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I'm using the Adobe app on my Iphone X to collect signatures on pdf service tickets at each of my accounts.  I then have to email those signed pdf's to my office.  Once received, the document always arrives minus the name and signature.  Everything else I've added to my pdf is still there.  Prior to the most recent update, I was able to flatten the document before sending.  Now it seems that option has been taken away.  Any idea what may be causing the issue?  I've already checked to make sure the document is being opened with Acrobat DC. 

Thanks in advance,

Dave

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iOS

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2.3K

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Nov 01, 2018 0
Adobe Employee ,
Nov 08, 2018

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Hi Dave,

The "Share Flatten Copy" option is no longer available via Share in Acrobat 18.09.13 or later.

However, there is a way to generate a flattened copy in Acrobat.  Please take a look the forum document below,

How to share a flattened copy of a PDF document

Sorry for any inconvenience,

-derek

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Nov 08, 2018 0
Adobe Employee ,
Dec 14, 2018

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Hi davidp43295920​,

We just released Acrobat Reader 18.12.00 to the App Store on December 14, 2018.

We believe that this release contains the fix for the lost signature problem that you have experienced.

Would you please update to 18.12.00 and let us know if it works for you?

Thank you.

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Dec 14, 2018 0