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Signing up for less expensive subscription

New Here ,
Nov 29, 2019

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Can I sign up for  $9.99 offer today for Adobe Acrobat pro DC when I currently am  subscribed to $14.99 monthly Acrobat Pro DC?  If I do this will I have two subscriptions or will new one replace old one?  Additionally How can I keep all of my old files from Adobe cloud if I cancel $14.99 monthly in favor of $9.99 monthly?

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Signing up for less expensive subscription

New Here ,
Nov 29, 2019

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Can I sign up for  $9.99 offer today for Adobe Acrobat pro DC when I currently am  subscribed to $14.99 monthly Acrobat Pro DC?  If I do this will I have two subscriptions or will new one replace old one?  Additionally How can I keep all of my old files from Adobe cloud if I cancel $14.99 monthly in favor of $9.99 monthly?

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Cancel subscription

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113

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Nov 29, 2019 0
Most Valuable Participant ,
Nov 29, 2019

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Offers like this are for new customers. You can't change to them or add them to your current subscripion (you'd end up paying for both).

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Nov 29, 2019 0
Adobe Employee ,
Dec 02, 2019

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Hi Devlinm,

 

If you purchase the new subscription, it will not replace the old one. You will have 2 subscriptions after that.

You can cancel the old susbcription if you wish to continue with the new subscription.

 

Once you cancel the subscription, the Document Cloud storage will be reduced to 2GB. I would suggest you to create a backup for all your files saved in the Document Cloud.

 

For more details, please contact support team on the number provided in the following link:

https://helpx.adobe.com/contact/phone.html

 

Let us know if you have any questions.

 

Regards,

Meenakshi

 

 

 

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Dec 02, 2019 0